Client Success Manager - Cross-Border Corporate Services

Anderson Global; Paris; On-site; EUR 52,000 - 70,000; Full time

Job summary

Anderson Global is seeking a Customer Success Manager to own the client relationship from the first qualified contact through retention and renewal. You will be the main point of contact for clients and ensure the promise we sell is the promise we deliver.

You work alongside the Legal Formalities & After-sales lead, the mail handling team and the shared service Centre, coordinating KYC documentation, periodic reviews and collections. You may back up the Legal Formalities role.

Qualifications

• 2-3 years experience in a client-facing role in B2B services, ideally in corporate services, legal, accounting or domiciliation.
• Fluent English & French, both written and spoken.
• Comfortable with a mix of relationship management and commercial targets.
• Rigorous and organized, with strong attention to detail.
• Familiarity with KYC/AML processes is a strong plus.
• Experience with a CRM, ideally HubSpot, is a plus.

Responsibilities

• Act as the main point of contact for clients throughout their lifecycle.
• Monitor client satisfaction, anticipate renewals and address churn risks early.
• Handle client requests and escalations, and coordinate with the relevant internal teams.
• Qualify inbound leads: understand the need, confirm fit with our offer and flag risk at an early stage.
• Convert standard offers, such as domiciliation, using the defined pricing and processes.
• Identify opportunities within the existing client base and propose relevant additional services.
• Check the quality and consistency of client deliverables and escalate issues as needed.

Skills

Client relationship management

English & French bilingual

Tools

HubSpot

Job description

Anderson Global is seeking a Customer Success Manager to own the client relationship from the first qualified contact through retention and renewal. You will be the main point of contact for clients and ensure the promise we sell is the promise we deliver.

You work alongside the Legal Formalities & After-sales lead, the mail handling team and the shared service Centre, coordinating KYC documentation, periodic reviews and collections. You may back up the Legal Formalities role.