Senior Strategic Partner Success Manager (SaaS)

Jobtailor; Lyon; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Jobtailor in Lyon seeks an experienced Customer Success / Account Manager to own a focused portfolio of strategic partners, build relationships with key decision-makers, and lead governance through Success Plans and regular business reviews.

You will drive product adoption in a B2B SaaS environment, coordinate with internal teams, monitor KPIs, manage renewals, and identify upsell opportunities while ensuring data accuracy in Salesforce and Pulse.

Qualifications

• 5–10+ years of experience in Customer Success or Account Management
• Experience with B2B SaaS or enterprise partners preferred
• Ability to manage complex relationships with high business stakes
• Bachelor’s or Master’s degree in business/management or equivalent
• Proficiency with CRM tools (Salesforce or similar) and KPI tracking

Responsabilités

• Manage a focused portfolio of strategic partners
• Build relationships with key decision-makers
• Lead quarterly and annual business reviews with performance indicators
• Ensure data accuracy and timely maintenance in CRM systems
• Coordinate internal activities with Account Managers and governance bodies
• Identify and record upsell and cross-sell opportunities in Salesforce
• Support deployments, migrations, and capability development
• Contribute to partner retention through communications and events

Connaissances

Customer Success

Account Management

Leadership

Analytical mindset

Project management

Communication

Proactive approach

Formation

Bachelor's to Master's degree in business/management

Outils

Salesforce

CRM Tools

Pulse

Description du poste

Jobtailor in Lyon seeks an experienced Customer Success / Account Manager to own a focused portfolio of strategic partners, build relationships with key decision-makers, and lead governance through Success Plans and regular business reviews.

You will drive product adoption in a B2B SaaS environment, coordinate with internal teams, monitor KPIs, manage renewals, and identify upsell opportunities while ensuring data accuracy in Salesforce and Pulse.