Strategic Accounts Lead (Remote 3x/Week)

QBS Software: France; Paris; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance (Alan)

Meal vouchers (Pluxee)

Remote work 3 days/week

Team-building events

Training and development

Mentoring and progression

Job summary

QBS is expanding its Account Management team in Paris. The Senior Account Manager will own strategic relationships, drive retention and growth, and ensure service excellence while uncovering new opportunities.

The role collaborates with Back-Office, Sales and Operations; fluent French and English are required in a hybrid Paris setup with three remote days per week. Health insurance with Alan and Pluxee meal vouchers are included, with clear career progression.

Qualifications

• Proven record in managing key accounts and driving retention.
• Strong analytical skills with KPI and data-driven decisions.
• Excellent communication, negotiation and stakeholder management.
• Fluent in French and English, both written and spoken.

Responsibilities

• Manage and develop a portfolio of key customer accounts.
• Build long-term relationships with strategic customers.
• Handle complex requests, escalations, service issues.
• Identify needs and propose solutions aligned with objectives.
• Monitor KPIs and ensure customer satisfaction and retention.
• Coordinate with Back-Office, Sales, and Operations.
• Support account managers and assistants.
• Ensure accurate data in CRM and ERP systems.
• Identify growth opportunities and drive renewal.

Skills

Account management

Customer success

Sales pipeline

CRM experience

Analytical skills

Stakeholder management

Cross-functional collaboration

French and English

Tools

CRM systems

ERP systems

Job description

QBS is expanding its Account Management team in Paris. The Senior Account Manager will own strategic relationships, drive retention and growth, and ensure service excellence while uncovering new opportunities.

The role collaborates with Back-Office, Sales and Operations; fluent French and English are required in a hybrid Paris setup with three remote days per week. Health insurance with Alan and Pluxee meal vouchers are included, with clear career progression.