Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; Sur place; EUR 31 000 - 40 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career development paths

Résumé du poste

Mercier Consultancy Group is seeking a Spanish-speaking iRobot Support Specialist to join our client in Bulgaria. You will provide elite technical support for advanced consumer electronics and ensure high-quality service for Spanish-speaking customers.

role requires fluent Spanish, professional English, and a valid EU passport, with relocation to Sofia. Competitive salary, paid training, health insurance, and relocation assistance are offered.

Qualifications

• Native or fluent Spanish (spoken and written) is mandatory.
• Professional proficiency in English to communicate in an international office.
• Valid EU passport is required for employment eligibility.
• Willingness to relocate to Sofia, Bulgaria.
• Interest or experience in consumer electronics is desirable.
• Strong problem-solving skills and a passion for smart technology.

Responsabilités

• Provide high-level technical support for iRobot home solutions.
• Troubleshoot connectivity, hardware and software issues via phone, email, and chat.
• Serve as a subject matter expert for Spanish-speaking clients.
• Document interactions in the CRM accurately.
• Assist users with setup, app integration, and firmware updates.
• Maintain up-to-date product knowledge to offer accurate solutions.
• Collaborate with internal teams to escalate complex issues.

Connaissances

Spanish fluency

English proficiency

Relocation ready

Customer support

Description du poste

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities through our extensive network of European and global partners, setting the gold standard for high-level staffing solutions.

Job Overview

We are currently seeking a dynamic professional for the Spanish Speaking iRobot Support Specialist position in Bulgaria to join our esteemed client in the innovative consumer electronics sector. This is a unique opportunity to represent a world-class robotics brand, providing elite technical assistance while enjoying a vibrant expatriate lifestyle among the top Spanish-speaking jobs currently available in the region.

Key Responsibilities

• Provide high-level technical support for advanced consumer electronics, specifically focusing on iRobot robotic home solutions.
• Troubleshoot connectivity, hardware, and software issues for customers via phone, email, and live chat.
• Serve as a subject matter expert, delivering exceptional service to our Spanish-speaking client base.
• Document all customer interactions accurately within our CRM to ensure quality assurance in the consumer electronics field.
• Assist users with product setup, app integration, and firmware updates for sophisticated smart home devices.
• Maintain deep product knowledge to provide accurate, industry-leading solutions to technical inquiries.
• Collaborate with internal teams to upscale complex technical issues and improve the overall consumer experience.
• Native or fluent Spanish (spoken and written) is mandatory for this role.
• Professional proficiency in English to communicate within our international office environment.
• Valid EU passport (mandatory requirement for employment eligibility).
• Strong interest or experience in the consumer electronics industry.
• Excellent problem-solving skills and a passion for smart technology.
• Ability to relocate to Sofia for this Spanish Speaking iRobot Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics technology
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• Attractive Monthly Performance Bonus structure
• Career development pathways within one of the best jobs in Bulgaria

An inclusive, modern, and high-energy working environment

Life in Bulgaria

Living and working in Sofia offers a perfect blend of rich history, modern convenience, and stunning natural landscapes. As you explore jobs in Bulgaria, you will discover a country known for its welcoming culture, breathtaking mountain scenery, and pleasant climate. Bulgaria provides an incredibly high quality of life with an affordable cost of living, making it an ideal destination for international professionals.

Beyond the professional advantages of taking this Spanish Speaking iRobot Support Specialist position in Bulgaria, you will enjoy a vibrant social scene, world-class gastronomy, and a growing community of international expats. Moving here is seamless thanks to our relocation support, allowing you to settle quickly into the fast-paced, thriving environment that makes Bulgaria one of the most exciting hubs for Spanish-speaking jobs today.