French Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; Sur place; EUR 28 000 - 47 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation Package (flight,

Full Training

Health Insurance

Monthly Performance Bonus

€1,500 Signing Bonus

Résumé du poste

Mercier Consultancy Group is seeking a French-speaking Solutions Consultant to join our on-site team in Sofia, Bulgaria. The role offers relocation assistance, comprehensive training, and a chance to advance within a premier international recruitment firm dedicated to premium customer support services.

You will provide high-level support to French-speaking clients, analyze issues, and collaborate with cross-functional teams to ensure exceptional service delivery.

Qualifications

• Native or fluent French (spoken and written).
• Strong problem-solving skills with a background or interest in the Customer Support Services industry.

Responsabilités

• Provide high-level assistance to French-speaking clients as part of our specialized Customer Support Services team.
• Analyze client issues to provide accurate, efficient, and professional technical or service solutions.
• Maintain a high standard of communication reflecting Mercier Consultancy Group's premium quality.
• Collaborate with cross-functional teams to streamline service delivery and improve customer experience.
• Utilize internal CRM systems to document inquiries and resolutions.

Connaissances

French fluency

Customer support

Problem solving

Outils

CRM systems

Description du poste

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the global Customer Support Services industry. We take pride in our bespoke approach, ensuring that our candidates secure career-defining roles while enjoying a seamless transition into their new professional environments.

Job Overview

We are currently seeking a motivated professional for a French Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to excel in the Customer Support Services sector while enjoying a sophisticated lifestyle in one of Europe’s most vibrant capitals, supported by our comprehensive relocation assistance.

Key Responsibilities

• Provide high-level assistance to French-speaking clients as part of our specialized Customer Support Services team.
• Analyze client issues to provide accurate, efficient, and professional technical or service solutions.
• Maintain a high standard of communication, ensuring all interactions reflect the premium quality associated with Mercier Consultancy Group.
• Collaborate with cross-functional teams to streamline service delivery and improve overall customer experience.
• Utilize internal CRM systems to accurately document inquiries and resolutions in accordance with industry best practices.
• Participate in ongoing training sessions to stay updated on the latest trends and tools within the Customer Support Services sector.
• Contribute to team targets by maintaining high performance metrics and consistent quality scores.
• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong problem-solving skills with a background or interest in the Customer Support Services industry.
• Excellent interpersonal skills and a professional attitude toward client engagement.
• Ability to thrive in an on-site, fast-paced international office environment in Sofia.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• And Much More…

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical richness and modern urban vibrancy. Bulgaria is known for its stunning mountain landscapes, pleasant climate, and a burgeoning international community that welcomes professionals from across the globe. By joining our team in Sofia, you will experience a high quality of life with affordable living costs that allow you to enjoy all that this beautiful country has to offer.

Beyond the professional benefits, relocating to Bulgaria is a rewarding life experience. From the Mediterranean-influenced cuisine to the thriving social scene in Sofia, you will find that Bulgaria is a fantastic place to grow your career and your personal network. We are here to ensure your transition to your French Speaking Solutions Consultant position in Bulgaria is effortless and exciting.

Warm regards,
The Recruitment Team at Mercier Consultancy Group