Spa Réceptionniste

Mandarin Oriental; Paris; Sur place; EUR 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

13th month

Public transport reimbursement

Mutual insurance 60% covered

Résumé du poste

Mandarin Oriental Paris is seeking a Spa concierge to join the Spa Department. The role involves booking spa treatments, explaining services to guests, handling POS activities and checking guests in and out professionally.

Based in Paris, the ideal candidate has at least two years in a luxury establishment, with fluent English. A third language is a plus, and a strong sense of service, discretion and teamwork is required.

Qualifications

• Two years' experience in a luxury establishment.
• Fluent in English; another language is a plus.
• Excellent interpersonal skills and courtesy.
• Initiative, flexibility and discretion are essential.

Responsabilités

• Handle reception duties and care of guests according to Mandarin Oriental standards.
• Explain services and advise guests; promote spa products and services.
• Manage spa bookings and organize practitioners' schedules.
• Process invoicing and ensure spa reception is well maintained.
• Upsell products and services to guests while maintaining professionalism.

Connaissances

Fluent English

Interpersonal skills

Initiative

Flexibility

Discretion

Description du poste

MANDARIN ORIENTAL PARIS is looking for a Spa concierge to join our Spa Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About The Job

Based at the Mandarin Oriental Paris within the Spa Department in Paris, the Spa concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, perform Point of Sales activities including retail and checking in and checking out all guests in a professional manner.

As Spa concierge, you will be responsible for the following duties:

• To ensure the reception and care of our guests according to the standards of hospitality of the Mandarin Oriental group
• Advising customers and selling products adapted to their needs
• Manage the booking of appointments for treatments and organize the agendas of our practitioners
• Promote spa products and services to customers
• Establish the invoicing of the various services
• Ensure that the spa reception is properly maintained

As Spa Concierge, We Expect From You

• Minimum two years' experience in a luxury establishment
• Initiative and flexibility
• Rigour, attention to detail and discretion
• Excellent sense of service, courtesy and attention to detail
• Excellent interpersonal skills
• Fluent in English, a 3rd language would be a plus

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris