Adjoint Chef Concierge

Mandarin Oriental

Paris

On-site

EUR 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

13th month bonus

100% public transport reimbursement

€45 Uber credit after the last metro

Sustainable mobility package

Staff cafeteria

70% coverage of health insurance premium

Job summary

Mandarin Oriental in Paris is seeking a Deputy Chief Concierge who will support the Chief Concierge in delivering exceptional service. You will foster teamwork within the Concierge department and ensure compliance with hotel standards while collaborating closely with Front Desk and Food & Beverage departments.

The ideal candidate should have at least 5 years of experience in the Parisian luxury hospitality industry, with fluency in both English and French. The position offers benefits such as a 13th-month bonus and health coverage.

Qualifications

Minimum of 5 years experience in the Parisian luxury hospitality industry.
Strong communication skills and ability to foster teamwork.

Responsibilities

Foster a climate of trust within the Concierge team.
Coordinate and supervise team workflows per hotel standards.
Collaborate with other departments for service excellence.

Skills

Fluency in English

Fluency in French

Experience in luxury hospitality

Job description

Mandarin Oriental Lutetia, Paris is looking for a Deputy Chief Concierge!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Lutetia, Paris has been an emblematic establishment of Paris since 1910. With its 184 rooms, including 49 suites, the hotel offers the best of the Left Bank to Parisians and visitors from around the world. This iconic property is also a top culinary destination on the Left Bank, with several restaurants and bars: Brasserie Lutetia, the Le Saint-Germain restaurant, Bar Joséphine, and Bar Aristide—gathering places where guests can meet, exchange, and savor the Parisian delights for which the hotel is renowned. At the heart of the hotel, the Akasha Spa, a 700 m² holistic wellness oasis, invites you to relax and rejuvenate.

About The Job

Based at Mandarin Oriental Lutetia, Paris the Deputy Chief Concierge supports reports directly to the Chief Concierge.

Responsibilities

You will foster and cultivate a climate of trust within the Concierge team, encouraging cooperation, knowledge sharing, and a pursuit of excellence.
You will coordinate, organize, and supervise the work of the teams, ensuring compliance with hotel standards and procedures. You will also take part in training initiatives to develop team members' skills and maintain a high level of excellence.
To ensure smooth service operations, you will work closely with other hotel departments—particularly Front Desk and Food & Beverage—and follow up on guest requests to ensure they are properly fulfilled.

We Expect From You

Fluency in English and French and a significant experience in the Parisian luxury hospitality industry—ideally a minimum of 5 years.

Our Commitment to You

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Our Local Benefits