SPA Receptionist

HSH Group / The Peninsula Hong Kong; Paris; Sur place; EUR 24 000 - 32 000; Plein temps

Résumé du poste

The Peninsula Paris is seeking a SPA receptionist to be the welcoming face at our luxury spa. You will promote services, manage bookings, and ensure guests feel valued from arrival to departure.

You will handle cash procedures, balance cash at the end of shifts, maintain client confidentiality, organize appointments, and keep reception areas pristine while supporting a high-profile team. A hospitality qualification is preferred, and the role offers a prestigious, international work environment

Qualifications

• Strong interpersonal skills and a client‑focused approach.
• Attentive to customers’ needs and able to anticipate requests.
• Excellent organizational skills and attention to detail.
• Proficient with office software and Concept Spa.
• Capable of handling emergencies calmly and professionally.
• Experience in a luxury hotel of similar category preferred.
• Holds a hospitality qualification or degree (BTS/bachelor) or equivalent.

Responsabilités

• Actively promote and sell spa services, while building customer loyalty.
• Be responsible for all payment procedures at the Spa reception desk and for cash balances.
• Ensure that all clients, VIPs, and members are welcomed to the Spa.
• Record and update client preferences, communicating information to the team with confidentiality.
• Organize appointments to optimize time management and profitability.
• Ensure reception areas are clean, well-presented, and organized at all times.
• Maintain that client information materials are available and in good condition.

Connaissances

Interpersonal skills

Attention to detail

Organizational skills

Customer service

Formation

Hospitality degree or BTS/bachelor equivalent

Outils

Concept Spa

Office software

Description du poste

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a SPA receptionist.

• Work for a luxury Five Star hotel on the historic Bund in Paris
• Share our core values: excellence and generosity
• Grow within a diverse, prestigious and international property
  

Key accountabilities :

• Actively promote and sell the spa’s services by staying knowledgeable about treatments, products, and programs, while building customer loyalty.
• Be responsible for all payment procedures at the Spa reception desk, as well as for the accuracy of cash balances at the end of each shift and each workday.
• Ensure that all clients, VIPs, and members are welcomed to the Spa.
• Systematically record and regularly update client preferences, and communicate important information to the team while respecting client confidentiality.
• Organize appointments to optimize time management and profitability, while prioritizing customer needs.
• Ensure that reception areas are clean, well-presented, and organized at all times.
• Ensure that all customer information materials are always available and in good condition.

Profile :

• Have strong interpersonal skills.
• Be attentive to customers’ needs.
• Demonstrate attention to detail and organizational skills in your work.
• Be proficient in using office software (as well as software such as Concept Spa).
• Be able to handle emergency situations.
• Have similar experience in a hotel of the same category.
• Hold a degree from a hospitality school, a BTS, a bachelor’s degree, or have equivalent experience.