Service Management Advocate, EMEA — DevOps & Observability

Datadog, Inc.; Paris; On-site; EUR 70,000 - 120,000; Full time

Job summary

United States Digital Space LLC seeks a senior Platform Engineer with 5+ years in SRE/DevOps to help our user communities solve problems through strong content and practical demos. You will bridge engineering and storytelling across cloud observability, incident response, and service management.

The role emphasizes collaboration with product teams, public speaking, blogging, and open source contributions, while shaping messaging and integrations for the broader community.

Qualifications

• 5+ years as Platform/SRE/DevOps or software development with hands-on incident response experience.
• Experience creating and delivering technical content to broad audiences.
• Familiarity with modern tooling for incident management and incident response.

Responsibilities

• Act as a subject matter expert for service management and incident response.
• Create demos, blogs, talks, documentation, webinars, and open source contributions.
• Collaborate with product engineering to build demos and coach teams on communication.
• Engage with open source communities to drive messaging and integrations.
• Contribute to product feedback, docs, or code.

Skills

Platform Engineer

SRE

DevOps Engineer

Content storytelling

On-call incident response

Public speaking

Tools

PagerDuty

Opsgenie

incident.io

Rootly

Jira Cloud Platform

Cortex

Job description

We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management, helping teams respond to incidents, run on-call, and automate their operations, you will work with practitioners and leaders across the industry and broaden your impact to the SRE, Engineer, DevOps, and Operations community at large. This is a unique opportunity to use both your engineering and creative storytelling skills to shape the landscape in cloud observability, incident response and service management.

What You'll Do:

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Act as a subject matter expert for service management (incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation) for the company's advocacy and engineering teams

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Create content in one or more mediums to build the company's reputation as a leader in DevOps, Monitoring, Observability and Security e.g. building demos, public speaking, blogging, documentation, webinars, open source, research reports and more

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Partner with product engineering teams to build compelling demos, and coach internal engineering teams on effective communication and presentation

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Interface with open source communities to drive key messaging in the market and develop new integrations for the company

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Contribute to the product through feedback (bugs or product enhancements suggestions), documentation, or code

Who You Are:

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Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments

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You have a strong understanding of core service-management practices (incident response, on-call, post incident reviews, and SLOs), using tools like the company, PagerDuty, Opsgenie, http://incident.io , Rootly, Jira Cloud Platform, Cortex, or similar and know how to navigate operational challenges of different sized organizations

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You’re passionate about helping teams fix organizational challenges, not just technical ones and where they intersect, and have shared your knowledge broadly.

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Approximately 2+ years of experience in storytelling and creating compelling content e.g. written content, speaking at conferences like SREcon, DevOpsDays or SREday, leading workshops, live streaming or recording videos, contributing to open source and participating in community events.

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You have publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics

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You are comfortable with at least one scripting and programming languages (eg Node.js, Python, Go, bash) and are familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers

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You enjoy self driven exploration and education on new technologies and languages