Senior Sales Advisor

Dweet; Paris; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Dweet is opening its first corner at Galeries Lafayette Haussmann and seeks a Senior Style Advisor for a 12-month renewable assignment. You will act as a brand ambassador, lead service excellence, and mentor peers while supporting the store team to achieve commercial goals.

Fluent in French and English, you will drive clienteling through CRM, deliver styling expertise, and ensure a premium in-store experience. This role requires a premium retail background and a proactive, team-focused attitude.

Qualifications

• Minimum 2 years’ experience in a supervisory role or service-led retail position in a premium or omnichannel context.
• Fluent in French and English.
• Previous experience in a department store setting.

Responsabilités

• Serve as a visible brand ambassador and keyholder for store operations.
• Provide styling advice and personalized service to exceed customer expectations.
• Drive sales and KPIs through personalized interactions and upselling.
• Promote clienteling activities via CRM tools to enhance personalized service.
• Mentor junior Style Advisors and share product knowledge with the team.
• Lead by example on the shop floor and uphold brand standards.

Connaissances

Leadership

Styling

Clienteling

CRM

Mentoring

Bilingual (FR/EN)

Outils

CRM platforms

POS systems

Description du poste

As part of the opening of the brand’s first corner at Galeries Lafayette Haussmann, we are looking for a Senior Style Advisor for a 12-month renewable assignment.

About the Company and the Role

This contemporary fashion brand, founded in 2015 , delivers year-round collections from knitwear to active pieces designed for the modern woman's lifestyle. As a female-focused brand, 85% of the team is women, emphasizing a commitment to creating for women, by women. The core beliefs are centered on the pursuit of quality and mutual care. The Senior Style Advisor (SSA) acts as a brand ambassador and keyholder, focusing on delivering exceptional customer experiences, mentoring peers, supporting the store team, and driving commercial success. In collaboration with the Service & Selling Manager, you will ensure the shop floor provides a unique and exceptional customer experience.

Responsibilities

Customer & Brand Experience

• Serve as a visible brand ambassador, fostering trust and a community-oriented atmosphere.
• Cultivate long‑term customer relationships to encourage loyalty and repeat business.
• Exemplify service standards in all customer interactions.
• Offer styling advice and personalized service to exceed customer expectations.
• Support and participate in retail events, VIP appointments, and in‑store experiences.
• Gather and relay customer feedback to enhance services and recognize successes via feedback systems.
• Foster positive customer feedback regarding personal and team service efforts.
• Enhance customer engagement through digital tools including CRM and omnichannel platforms.
• Lead by example on the shop floor, showcasing professional standards and confidence.
• Act as a role model, inspiring a positive and collaborative team environment.
• Mentor junior Style Advisors and new team members regarding customer engagement and product knowledge.
• Share customer insights and feedback with store leadership.
• Encourage a store culture of open communication and teamwork.

Commercial & Selling Leadership

• Drive sales and KPIs through personalized customer interactions and upselling techniques.
• Promote clienteling activities via CRM tools to enhance personalized service.
• Equip the team with styling expertise and product knowledge for strong sales performance.
• Identify opportunities to boost conversions, average transaction value, and customer retention.
• Stay updated on product launches and market trends, sharing insights with the team.

Operations & Store Standards

• Ensure operational policies and procedures are followed in alignment with brand guidelines.
• Maintain store presentation and organization to high standards.
• Ensure compliance with health and safety, and brand standards.
• Address and elevate operational risks as needed to store management.
• Undertake keyholder duties, including store opening and closing.

Scope of Role & Decision Ownership

• Consistently deliver an exceptional customer experience and build meaningful relationships.
• Fulfill commercial targets through personalized service and selling expertise.
• Support continuous improvement initiatives through insights on customer trends.

Leadership Accountability

• Foster a customer‑first culture and inspire team confidence.
• Demonstrate strong selling and service excellence.
• Support the development of junior Style Advisors.
• Contribute to a positive and brand‑aligned retail environment.
• Key Skills & Experience / The Ideal Candidate
• Cooperative team player with professionalism and enthusiasm.
• Passionate about delivering top‑notch customer experiences and relationship building.
• Skilled in styling, product storytelling, and personalized services.
• Commercially driven to meet sales targets.
• Excellent communication and mentoring skills for team support.
• Knowledgeable in fashion, lifestyle, and market trends.
• Solution‑oriented with confidence in using retail technology, including POS and CRM platforms.
• Flexible in adapting to business needs and thriving in fast‑paced environments.
• Minimum 2 years’ experience in a supervisory role or service‑led retail position in a premium or omnichannel context.
• Fluent in French and English.
• Previous experience in a department store setting.