Senior Customer Project Manager

Talantir; Nantes; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Home office budget €500

Public transport discount or €45/month

Swile meal vouchers (€9,5 per working日

16 weeks maternity leave

4 weeks second parent leave

Daycare network access

2 paid volunteering days annually

€1,000 annual development budget

8-week onboarding program

Private medical insurance

Life insurance and income protection

Mental health support

Job summary

Akeneo, the Product Experience company, is hiring a Senior Customer Project Manager within the Center of Excellence to lead complex, high-impact customer engagements ensuring predictable, timely delivery and outcomes.

You will govern end-to-end programs, align cross-functional teams, mitigate risks early, and drive reusable assets and product improvements while maintaining high customer satisfaction.

Qualifications

• 8+ years in customer project management, program management, or delivery roles in SaaS/enterprise software.
• Strong understanding of SaaS platforms, integrations, APIs, and data-driven systems.
• Proven experience scoping and managing complex multi-stakeholder implementations.
• Fluent in French and English; strong communication skills.

Responsibilities

• Own end-to-end governance for strategic customer projects with plans and success criteria.
• Align stakeholders and cross-functional teams; manage communications and escalations.
• Identify and mitigate risks early to protect timelines, scope, and budget.
• Improve estimation, scoping, and transition processes from pre-sales to delivery.
• Drive time-to-value and time-to-go-live across COE-supported accounts.
• Maintain high customer satisfaction throughout project lifecycle.
• Develop reusable add-on roadmap and product improvements.

Skills

Project management

Stakeholder management

SaaS / enterprise software

Cross-functional collaboration

French & English fluency

Job description

Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.

We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Job description

The Senior Customer Project Manager within the Center of Excellence team is responsible for leading complex, high‑impact customer engagements to ensure predictable, timely, and outcome‑driven delivery.

Key Responsibilities

• Own end-to-end governance for strategic customer projects by establishing comprehensive plans and success criteria to ensure seamless delivery on time, on scope, and within budget.
• Rapidly master customer organizational structures to drive cross-functional alignment between stakeholders and internal teams, while facilitating seamless communication, decision‑making, and escalation paths.
• Proactively identify all types of risks (scope, staffing, timeline, data, integrations, etc.) early and proactively mitigate them.
• Implement mitigation strategies early to prevent escalations, minimise rework, and protect customer confidence.
• Champion operational excellence by documenting best practices and contributing to a central knowledge base to drive standardization and global repeatability.
• Support refinement of estimation, scoping, and transition processes from pre‑sales to delivery.
• Ensure reduced time‑to‑value and time‑to‑go‑live across COE‑supported accounts.
• Maintain high levels of customer satisfaction and confidence throughout the project lifecycle.
• Own reusable add‑ons roadmap and related products improvements,

What we look for

• You have 8+ years of experience in customer project management, program management, or delivery roles within SaaS or enterprise software.
• You have a strong understanding of modern SaaS platforms, integrations, APIs, and data‑driven systems.
• You have proven experience scoping and managing complex, multi‑stakeholder end‑to‑end customer implementations.
• You have experience working closely, and managing forward deployed engineering and technical teams, building and positioning reusable assets as well as actively contributing to the product roadmap.
• You have a customer‑centric mindset with a proactive, solution‑oriented drive to ensure project success.
• You have excellent communication skills.
• You write and speak French and English fluently.

Interview process

1. 30-minute screening call with a member of our Talent Acquisition team.
2. 60-minute interview with the hiring manager.
3. 60-minute behavioural interview.
4. 60-minute stakeholder interview.

Life at Akeneo

Work Environment - Work-Life Balance

Work Environment - Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and enjoy 34 days of annual leave and RTTs. Option to Work from Anywhere for up to 30 days per year.

Home Office & Commuter Benefits

• Enjoy a €500 budget to enhance your home office.
• 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting.
• Meal vouchers: Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day.

Inclusivity - Generous Parental Leave

Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent. A gradual return to work program is also available.

Daycare

Providing access to a network of high-quality crèches, ensuring your little ones are cared for with a guaranteed number of cribs available.

Community & Support

Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company.

Growth & Development - Professional Development

Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme."

Comprehensive Onboarding

Start on the right foot with an 8-week onboarding program.

Wellbeing - Health & Insurance

Receive comprehensive private medical insurance for you and eligible dependents designed to cover between 91% and 94% of your health expenses, with various options to suit your needs.

Financial Security

Protect your loved ones with life insurance covering up to 5 years of your salary, and safeguard your own financial stability with comprehensive income protection.

Mental Health Support

Access individual and confidential sessions with a mental health practitioner or coach of your choice.