Senior Customer Project Manager

Talantir; Île-de-France; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid setup 3-4 days from home

34 days annual leave & RTTs

Home Office budget €500

Public transport discount €45/month or

Sustainable Transportation Allowance

Meal vouchers Swile

Parental Leave: 16 weeks maternity

Onboarding & development budget €1,000

Job summary

Akeneo, the product experience leader, seeks a Senior Customer Project Manager to lead complex customer engagements in a Center of Excellence. You will govern end-to-end programs, drive cross-functional alignment, and proactively mitigate risks to ensure on-time, on-scope delivery.

With 8+ years in SaaS or enterprise software, you will collaborate with engineering teams, shape reusable assets, and contribute to the product roadmap while maintaining strong customer satisfaction and clear

Qualifications

• 8+ years of experience in customer project management or delivery roles within SaaS or enterprise software.
• Strong understanding of modern SaaS platforms, integrations, APIs, and data-driven systems.
• Proven experience scoping and managing complex, multi-stakeholder end-to-end customer implementations.
• Experience working with forward-deployed engineering and technical teams, building reusable assets and contributing to product roadmap.
• Customer-centric mindset with proactive, solution-oriented approach.
• Excellent communication skills.
• Fluent in French and English.

Responsibilities

• Own end-to-end governance for strategic customer projects by establishing plans and success criteria.
• Drive cross-functional alignment between stakeholders and internal teams.
• Identify risks early and mitigate them.
• Implement mitigation strategies to prevent escalations.
• Document best practices and contribute to knowledge base for standardisation.
• Support refinement of estimation, scoping, and transition processes from pre-sales to delivery.
• Ensure reduced time-to-value and time-to-go-live across COE accounts.
• Maintain high levels of customer satisfaction throughout the lifecycle.
• Own reusable add-ons roadmap and related product improvements.

Skills

Customer project management

Program management

Delivery leadership

SaaS knowledge

Enterprise software

Multistakeholder coordination

Communication skills

French and English fluency

Tools

APIs

Data-driven systems

Job description

Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.

We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Learn more about our culture and values via our Career page.

Job Description

The Senior Customer Project Manager within the Center of Excellence team is responsible for leading complex, high-impact customer engagements to ensure predictable, timely, and outcome-driven delivery.

Key Responsibilities

• Own end-to-end governance for strategic customer projects by establishing comprehensive plans and success criteria to ensure seamless delivery on time, on scope, and within budget.
• Rapidly master customer organizational structures to drive cross-functional alignment between stakeholders and internal teams, while facilitating seamless communication, decision-making, and escalation paths.
• Proactively identify all types of risks (scope, staffing, timeline, data, integrations, etc.) early and proactively mitigate them.
• Implement mitigation strategies early to prevent escalations, minimise rework, and protect customer confidence.
• Champion operational excellence by documenting best practices and contributing to a central knowledge base to drive standardisation and global repeatability.
• Support refinement of estimation, scoping, and transition processes from pre-sales to delivery.
• Ensure reduced time-to-value and time-to-go-live across COE-supported accounts.
• Maintain high levels of customer satisfaction and confidence throughout the project lifecycle.
• Own reusable add-ons roadmap and related products improvements.

What We Look For

• 8+ years of experience in customer project management, program management, or delivery roles within SaaS or enterprise software.
• Strong understanding of modern SaaS platforms, integrations, APIs, and data-driven systems.
• Proven experience scoping and managing complex, multi-stakeholder end-to-end customer implementations.
• Experience working closely, and managing forward deployed engineering and technical teams, building and positioning reusable assets as well as actively contributing to the product roadmap.
• Customer-centric mindset with a proactive, solution-oriented drive to ensure project success.
• Excellent communication skills.
• Write and speak French and English fluently.

You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!

Interview process

• 30-minute screening call with a member of our Talent Acquisition team.
• 60-minute interview with the hiring manager.
• 60-minute behavioural interview.
• 60-minute stakeholder interview.

Life at Akeneo

Work Environment

• Flexible working hours, hybrid setup allowing 3-4 days working from home and 34 days of annual leave and RTTs.
• Option to work from anywhere for up to 30 days per year.
• Home Office & Commuter Benefits: €500 budget to enhance your home office. 50% discount on the public transportation pass of your choice or €45/month Sustainable Transportation Allowance to support eco-friendly commuting.
• Meal vouchers: 50% employer-funded Swile card and €9,5 worth of meal vouchers per working day.

Inclusivity

• Generous Parental Leave: 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent, gradual return to work programme available.
• Daycare: access to a network of high-quality crèches, guaranteed number of cribs available.
• Community & Support: 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company.

Growth & Development

• Professional Development: €1,000 annual budget for personal professional development, career paths, internal mobility opportunities, and a "Women in Leadership Programme."
• Comprehensive Onboarding: 8-week onboarding program.

Wellbeing

• Health & Insurance: comprehensive private medical insurance for you and eligible dependents covering 91%-94% of your health expenses, with various options to suit your needs.
• Financial Security: life insurance covering up to 5 years of your salary and comprehensive income protection.
• Mental Health Support: access individual and confidential sessions with a mental health practitioner or coach of your choice.

For more information about benefits, don’t hesitate to contact our Talent Acquisition team.

Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.