Senior Product Designer for CRM Systems & Internal Ops

Edenred; Issy-les-Moulineaux; On-site; EUR 65,000 - 90,000; Full time

Job summary

Edenred is seeking a Senior Product Designer to craft user-centered CRM solutions for internal operations used by Sales, Customer Care, and support teams. You will translate research insights into wireframes, mockups, and prototypes while balancing complex business rules and information density.

Collaboration with designers, researchers, and stakeholders is essential. The role emphasizes pragmatic, research-driven design decisions in a large-scale B2E context, with a focus on aligning usability

Qualifications

• Hold a Master's degree in Ergonomics, UX Design, or related field.
• Experience designing internal tools in complex B2E environments.
• Strong critical thinking, analytical mindset, and planning skills.
• Proactive, solution-oriented mindset with curiosity about real user behavior.
• Ability to lead design decisions and articulate them to stakeholders.
• Fluent in French and English, both spoken and written.

Responsibilities

• Develop user-centered solutions in constrained environments for a large-scale CRM.
• Translate UX research insights into structured design directions and deliverables.
• Produce wireframes, high-def mockups, and prototypes aligned with needs.
• Integrate CRM constraints into design proposals and information density considerations.
• Iterate designs based on user feedback, technical feasibility, and project requirements.
• Collaborate with other Designers and User Researchers to drive outcomes.

Education

Master's degree in Ergonomics/UX Design

Job description

Edenred is seeking a Senior Product Designer to craft user-centered CRM solutions for internal operations used by Sales, Customer Care, and support teams. You will translate research insights into wireframes, mockups, and prototypes while balancing complex business rules and information density.

Collaboration with designers, researchers, and stakeholders is essential. The role emphasizes pragmatic, research-driven design decisions in a large-scale B2E context, with a focus on aligning usability