Senior product designer for CRM internal platform

Edenred; Issy-les-Moulineaux; On-site; EUR 65,000 - 90,000; Full time

Job summary

Edenred is seeking a Senior Product Designer to craft user-centered CRM solutions for internal operations used by Sales, Customer Care, and support teams. You will translate research insights into wireframes, mockups, and prototypes while balancing complex business rules and information density.

Collaboration with designers, researchers, and stakeholders is essential. The role emphasizes pragmatic, research-driven design decisions in a large-scale B2E context, with a focus on aligning usability

Qualifications

• Hold a Master's degree in Ergonomics, UX Design, or related field.
• Experience designing internal tools in complex B2E environments.
• Strong critical thinking, analytical mindset, and planning skills.
• Proactive, solution-oriented mindset with curiosity about real user behavior.
• Ability to lead design decisions and articulate them to stakeholders.
• Fluent in French and English, both spoken and written.

Responsibilities

• Develop user-centered solutions in constrained environments for a large-scale CRM.
• Translate UX research insights into structured design directions and deliverables.
• Produce wireframes, high-def mockups, and prototypes aligned with needs.
• Integrate CRM constraints into design proposals and information density considerations.
• Iterate designs based on user feedback, technical feasibility, and project requirements.
• Collaborate with other Designers and User Researchers to drive outcomes.

Education

Master's degree in Ergonomics/UX Design

Job description

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

CONTEXT

For a very ambitious agile-at-scale program, leveraging state-of-the-art ways of working & technologies that carries major business stakes, we are looking for aProduct Designer.

You will work on a large-scale CRM at the core of internal operations, supporting key business operations. It is used daily by Sales, Customer Care, and various support functions.

In this B2E context, you will tackle complex user journeys, legacy systems, and operational constraints requiring pragmatic, research-driven design decisions.

You willreport totheHead of Design.Youwill interact with Product Managers, Product Owners,User Researcher,Developersand Stakeholders.

YOUR ROLE

AsSeniorProduct Designer, you willdesignuser-centeredsolutions inconstrainedenvironments:

• Develop an understanding of professional user contexts, workflows, and business needs

• Translate UX research insights into structured and actionable design directions

• Produce design deliverables (wireframes, high-def mockups, prototypes) aligned with identified needs

• Integrate the specific constraints of CRM systems (complex workflows, information density, business rules…) into design proposals

• Iterate on design solutions based on user feedback, technical feasibility, and project requirements

• Make informed trade-offs between usability, technical constraints, and business objectives

• Work collaboratively with other Designers and User Researchers

YOUR PROFILE

You could be our next teammateifyou:

• Holda Master's degree (or equivalent) in Ergonomics, UX Design, or a related field

• Have significant experience working in complex B2E environments, designing internal toolsbalancing user needs withcomplex business processes

• Bringcritical thinking, an analytical mindset, and great planning and organizational skills

• Have a proactive, solution-oriented mindset, with a strong curiosity to understand real user behaviors and the ability to challenge assumptions

• Leadthe design facilitate decision-making, and confidently articulate and advocate design choices to stakeholders

• Haveafluent Frenchand English, both spoken and written (international teams)

We love working with each other because we have built a culture that suits us well:

• Happy: Where there is a will, there is a way. Having a positive disposition allows us to

• Achieve great things and to support each other

• Helpful: Always looking for ways that you can help others

• Curious: It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar