Senior product designer for CRM internal platform

Edenred Italia S.r.l.; France; On-site; EUR 50,000 - 80,000; Full time

Job summary

Edenred is seeking a Product Designer to shape the UX of a large-scale CRM used daily by Sales, Customer Care, and support teams.

You will translate research into concrete deliverables, craft wireframes, mockups, and prototypes, and collaborate with product managers, researchers, and developers to balance usability with technical realities.

The role reports to the Head of Design and requires a proactive, analytical mindset, strong organizational skills, and fluency in French and English.

Qualifications

• Master's degree in Ergonomics, UX Design, or related field.
• Significant experience designing internal tools in complex B2E environments.
• Fluent in French and English (written and spoken).

Responsibilities

• Develop an understanding of professional user contexts, workflows, and business needs
• Translate UX research insights into structured and actionable design directions
• Produce design deliverables (wireframes, high-def mockups, prototypes) aligned with identified needs
• Integrate the specific constraints of CRM systems (complex workflows, information density, business rules...) into design proposals
• Iterate on design solutions based on user feedback, technical feasibility, and project requirements
• Make informed trade-offs between usability, technical constraints, and business objectives
• Work collaboratively with other Designers and User Researchers

Skills

Analytical mindset

Critical thinking

Planning & organizing

Proactive mindset

Stakeholder advocacy

Education

Master's degree in Ergonomics, UX Design, or related field

Job description

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

CONTEXT

For a very ambitious agile-at-scale program, leveraging state-of-the-art ways of working & technologies that carries major business stakes, we are looking for a Product Designer. You will work on a large-scale CRM at the core of internal operations, supporting key business operations. It is used daily by Sales, Customer Care, and various support functions. In this B2E context, you will tackle complex user journeys, legacy systems, and operational constraints requiring pragmatic, research-driven design decisions. You will report to the Head of Design. You will interact with Product Managers, Product Owners, User Researcher, Developers and Stakeholders.

YOUR ROLE

• Develop an understanding of professional user contexts, workflows, and business needs
• Translate UX research insights into structured and actionable design directions
• Produce design deliverables (wireframes, high-def mockups, prototypes) aligned with identified needs
• Integrate the specific constraints of CRM systems (complex workflows, information density, business rules...) into design proposals
• Iterate on design solutions based on user feedback, technical feasibility, and project requirements
• Make informed trade-offs between usability, technical constraints, and business objectives
• Work collaboratively with other Designers and User Researchers

YOUR PROFILE

• Hold a Master's degree (or equivalent) in Ergonomics, UX Design, or a related field
• Have significant experience working in complex B2E environments, designing internal tools balancing user needs with complex business processes
• Bring critical thinking, an analytical mindset, and great planning and organizational skills
• Have a proactive, solution-oriented mindset, with a strong curiosity to understand real user behaviors and the ability to challenge assumptions
• Lead the design facilitate decision-making, and confidently articulate and advocate design choices to stakeholders
• Have a fluent French and English, both spoken and written (international teams)

We love working with each other because we have built a culture that suits us well: Happy: Where there is a will, there is a way. Having a positive disposition allows us to Achieve great things and to support each other Helpful: Always looking for ways that you can help others Curious: It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar

We are looking for women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.