Senior Luxury Retail Training Lead

Richemont (Cartier/Van Cleef); Paris; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

Van Cleef & Arpels in Paris seeks a seasoned Training professional to lead the development and deployment of Retail training programs for Sales Associates, aligning with the Maison's strategy and service excellence.

You will design end-to-end curricula, coordinate with cross-functional teams, monitor impact with KPIs, and support budget and external vendor coordination. Fluency in English is essential; French is a plus.

Qualifications

• Fluency in English (written and spoken) is required; French is a plus.
• Significant experience in luxury retail, hospitality, or premium services.
• Strong project management with end-to-end delivery of training initiatives.
• Ability to design, develop and deploy tailored training content for Sales Associates.

Responsabilités

• Design end-to-end training programs from needs assessment to artistic direction, upskilling Sales Associates in boutique sales, omnichannel and service excellence.
• Collaborate with Marketing, Clienteling, Retail Performance and regional teams to align and optimize curricula.
• Partner with regional Training Managers to co-create modules and ensure seamless deployment across markets.
• Monitor program performance, develop KPIs, and use LMS data to drive improvements.
• Support budget management and sourcing external service providers when relevant.

Connaissances

English proficiency

Luxury retail

Project management

Training design

Description du poste

Van Cleef & Arpels in Paris seeks a seasoned Training professional to lead the development and deployment of Retail training programs for Sales Associates, aligning with the Maison's strategy and service excellence.

You will design end-to-end curricula, coordinate with cross-functional teams, monitor impact with KPIs, and support budget and external vendor coordination. Fluency in English is essential; French is a plus.