Retail Training Senior Project Manager

FR32 VAN CLEEF & ARPELS MARKETING ET SERVICES; Paris; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Van Cleef & Arpels in Paris seeks a Retail Training Manager to design and deploy training programs for Sales Associates, aligned with the Maison's Retail strategy.

You will work with Marketing, Clienteling, Omnichannel and Regions to tailor content, run Train-the-Trainer sessions, and monitor KPIs via LMS while helping manage the budget.

Qualifications

• Design programs from end to end – from needs assessment to artistic direction – developing tailored contents that upskill Sales Associates on all retail competencies: boutique sales, omnichannel, storytelling and service excellence.

Responsabilités

• Analyze and understand Sales Associates' needs, in coordination with Marketing, Client, Retail Performance, Omnichannel, Clienteling, Regions and Markets.
• Partner with regional Training Managers to co-create modules and facilitate Train-the-Trainer sessions, ensuring seamless deployment across markets.
• Monitor performance and impact of all programs with the Retail Performance Team, building KPIs and leveraging LMS data for continuous improvement.
• Contribute to budget management within your scope and assist in sourcing external service providers when relevant.

Connaissances

Retail training design

Project management

Stakeholder collaboration

English proficiency

Outils

LMS

Description du poste

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have significant experience within a luxury retail, hospitality, or premium services in a dynamic and international environment. You have a solid understanding of Retail culture. You are able to produce high-quality creative content and present it with impact. Solid in project management, you drive your initiatives from end to end with method and proactivity. You are solutions and detail oriented. Client centric, you consistently place the needs of your clients – both internal and external – at the heart of your thinking. Organized yet flexible, you are able to manage multiple projects simultaneously while adapting to shifting priorities. Team player, you like working closely with others and collaborating across different departments. You are fully proficient in English (written and spoken), French is a plus.

What are we expecting from you?

Reporting to the Retail Expertise Manager, you actively contribute to the development and deployment of training programs dedicated to the Maison's Sales Associates, with the central goal of service excellence and alignment with the Maison’s Retail strategy.

• Design programs from end to end – from needs assessment to artistic direction – developing tailored contents that upskill Sales Associates on all retail competencies: boutique sales, omnichannel, storytelling and service excellence;
• Analyze and understand Sales Associates' needs, in coordination with all inter-functional teams (Marketing, Client, Retail Performance, Omnichannel, Clienteling) as well as Regions and Markets;
• Partner with regional Training Managers to gather feedback, co-create modules and facilitate Train-the-Trainer sessions, ensuring seamless deployment across markets;
• Monitor performance and impact of all programs in collaboration with the Retail Performance Team, building the right KPIs, leveraging LMS data and Client Barometer insights to drive continuous improvement;
• Contribute to budget management within your scope and assist in sourcing external service providers when relevant.

More than a role…. We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Retail Training Manager and the Retail Training Director. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.