Retail Training Senior Project Manager

Van Cleef & Arpels; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Van Cleef & Arpels is seeking a training professional to design and deploy education programs for Sales Associates, aligned with the Maison’s Retail strategy. You will lead end-to-end content development, ensure consistency across markets and collaborate with regional teams to tailor modules.

Fluent English is required; French is a plus. You will join a dynamic, international environment and contribute to service excellence and client-centric storytelling across luxury retail channels.

Qualifications

• Significant experience in luxury retail, hospitality or premium services.
• Solid understanding of Retail culture and client-centric service.
• Fluent in English; knowledge of French is a plus.
• Proactive, organized and able to manage multiple projects end-to-end.

Responsabilités

• Design training programs from needs assessment to artistic direction for Sales Associates.
• Collaborate with Marketing, Client, Retail Performance and Omnichannel teams across regions.
• Partner with regional Training Managers to gather feedback and co-create modules.
• Facilitate Train-the-Trainer sessions and ensure deployment across markets.
• Monitor program impact using KPIs and LMS data for continuous improvement.

Connaissances

Retail training design

Instructional content creation

Project management

Customer experience focus

Description du poste

Are you a good match?

You have significant experience within a luxury retail, hospitality, or premium services in a dynamic and international environment. You have a solid understanding of Retail culture. You are able to produce high-quality creative content and present it with impact. Solid in project management, you drive your initiatives from end to end with method and proactivity. You are solutions and detail oriented. Client centric, you consistently place the needs of your clients – both internal and external – at the heart of your thinking. Organized yet flexible, you are able to manage multiple projects simultaneously while adapting to shifting priorities. Team player, you like working closely with others and collaborating across different departments. You are fully proficient in English (written and spoken), French is a plus.

What are we expecting from you?

Reporting to the Retail Expertise Manager, you actively contribute to the development and deployment of training programs dedicated to the Maison's Sales Associates, with the central goal of service excellence and alignment with the Maison’s Retail strategy.

As Part Of Your Missions, You Will

• Design programs from end to end – from needs assessment to artistic direction – developing tailored contents that upskill Sales Associates on all retail competencies: boutique sales, omnichannel, storytelling and service excellence;
• Analyze and understand Sales Associates' needs, in coordination with all inter-functional teams (Marketing, Client, Retail Performance, Omnichannel, Clienteling) as well as Regions and Markets;
• Partner with regional Training Managers to gather feedback, co-create modules and facilitate Train-the-Trainer sessions, ensuring seamless deployment across markets;
• Monitor performance and impact of all programs in collaboration with the Retail Performance Team, building the right KPIs, leveraging LMS data and Client Barometer insights to drive continuous improvement;
• Contribute to budget management within your scope and assist in sourcing external service providers when relevant.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process