Retail Training Senior Project Manager

Richemont (Cartier/Van Cleef); Paris; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

Van Cleef & Arpels in Paris seeks a seasoned Training professional to lead the development and deployment of Retail training programs for Sales Associates, aligning with the Maison's strategy and service excellence.

You will design end-to-end curricula, coordinate with cross-functional teams, monitor impact with KPIs, and support budget and external vendor coordination. Fluency in English is essential; French is a plus.

Qualifications

• Fluency in English (written and spoken) is required; French is a plus.
• Significant experience in luxury retail, hospitality, or premium services.
• Strong project management with end-to-end delivery of training initiatives.
• Ability to design, develop and deploy tailored training content for Sales Associates.

Responsabilités

• Design end-to-end training programs from needs assessment to artistic direction, upskilling Sales Associates in boutique sales, omnichannel and service excellence.
• Collaborate with Marketing, Clienteling, Retail Performance and regional teams to align and optimize curricula.
• Partner with regional Training Managers to co-create modules and ensure seamless deployment across markets.
• Monitor program performance, develop KPIs, and use LMS data to drive improvements.
• Support budget management and sourcing external service providers when relevant.

Connaissances

English proficiency

Luxury retail

Project management

Training design

Description du poste

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have significant experience within a luxury retail, hospitality, or premium services in a dynamic and international environment. You have a solid understanding of Retail culture. You are able to produce high-quality creative content and present it with impact. Solid in project management, you drive your initiatives from end to end with method and proactivity. You are solutions and detail oriented. Client centric, you consistently place the needs of your clients - both internal and external - at the heart of your thinking. Organized yet flexible, you are able to manage multiple projects simultaneously while adapting to shifting priorities. Team player, you like working closely with others and collaborating across different departments. You are fully proficient in English (written and spoken), French is a plus.

What are we expecting from you?

Reporting to the Retail Expertise Manager, you actively contribute to the development and deployment of training programs dedicated to the Maison's Sales Associates, with the central goal of service excellence and alignment with the Maison's Retail strategy.

As part of your missions, you will:

• Design programs from end to end - from needs assessment to artistic direction - developing tailored contents that upskill Sales Associates on all retail competencies: boutique sales, omnichannel, storytelling and service excellence
• Analyze and understand Sales Associates' needs, in coordination with all inter-functional teams (Marketing, Client, Retail Performance, Omnichannel, Clienteling) as well as Regions and Markets
• Partner with regional Training Managers to gather feedback, co-create modules and facilitate Train-the-Trainer sessions, ensuring seamless deployment across markets
• Monitor performance and impact of all programs in collaboration with the Retail Performance Team, building the right KPIs, leveraging LMS data and Client Barometer insights to drive continuous improvement
• Contribute to budget management within your scope and assist in sourcing external service providers when relevant

More than a role.... We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Retail Training Manager and the Retail Training Director.