Senior IT Service Manager – Financial Services

Arcus Search; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Arcus Search is seeking a passionate Service Manager for Financial Services to act as the central link between IT Operations, service providers, and business stakeholders. You will lead incident resolution, drive SLA improvements, and oversee change, release, and governance processes.

This role requires a hands-on, operational leader with a strategic mindset, experience in Financial Services or Insurance, and the ability to work from France with valid right to work.

Qualifications

• Experience in Financial Services or Insurance environments.
• T-shaped Service Manager with hands-on operational leadership and strategic mindset.
• Based in France with right to work.

Responsabilités

• Ensure timely and effective resolution of incidents and service requests.
• Monitor SLA performance and drive improvements in service desk quality.
• Support accurate categorization, prioritization, and escalation flows.
• Lead high-impact incidents end-to-end with calm and clarity.
• Coordinate technical teams, vendors, and business stakeholders.
• Identify recurring issues and lead root cause analysis (RCA).
• Facilitate problem review boards and ensure structural fixes are implemented.

Connaissances

Incident management

SLA monitoring

Stakeholder management

ITIL

Description du poste

Arcus Search is seeking a passionate Service Manager for Financial Services to act as the central link between IT Operations, service providers, and business stakeholders. You will lead incident resolution, drive SLA improvements, and oversee change, release, and governance processes.

This role requires a hands-on, operational leader with a strategic mindset, experience in Financial Services or Insurance, and the ability to work from France with valid right to work.