Senior Enterprise Customer Success Manager

Global-e; Paris; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work (2 days remote)

Located in Paris city centre

Travel to London

Competitive compensation

Job summary

Global-e is seeking a Senior Enterprise Customer Success Manager in Paris, France to partner with major brands and ensure long-term client success across the EU. You will manage strategic, high-value relationships, drive renewals and revenue growth, and liaise between clients and cross-functional teams to deliver on client needs.

The role requires fluency in French and English, B2B software experience, and strong analytical and presentation skills.

Qualifications

• Fluency in French and English is required.
• Experience in B2B software, logistics or SaaS is preferred.
• Ability to manage multiple projects.
• Experience in expanding revenue within an existing book-of-business.
• Strong analytical skills with data presentation and insights.
• Excellent communication, especially with executives and C-levels.
• Strong listening, negotiation and presentation skills.

Responsibilities

• Serve as the lead point of contact for all clients and coordinate with Global-e teams.
• Develop trusted advisor relationships with key accounts, including C-levels.
• Generate revenue through up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities and flag red flags.
• Prepare periodic performance reports and QBRs with client KPIs.
• Support clients’ strategic, marketing and operational decisions using data analysis.
• Build and maintain strong, long-lasting client relationships.

Skills

French and English

Project management

Revenue growth

Analytical skills

Executive communication

Negotiation skills

Job description

Senior Enterprise Customer Success Manager

• France, Paris

Global-e (Nasdaq:GLBE) is the world’s leading platform for global direct-to-consumer e-commerce , enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, weoperateon a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localisationcapabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide.We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

We are looking for a Senior Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the EU.

The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs.

Responsibilities:

• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Requirements

• Fluency in French and English – is a must
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.

What we offer:

• This is a hybrid position with the opportunity to work 2 days remotely
• Located in the heart of Paris
• Competitive compensation package
• Option to travel to London to visit the UK team

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.