Senior Engineer, Field Service

Dell Technologies; Île-de-France; Sur place; EUR 70 000 - 95 000; Plein temps

Résumé du poste

Dell Technologies in France is seeking a Senior Engineer for Field Service to install, configure, and integrate complex solutions at customer sites, following SOPs to ensure safety and consistency.

You will work closely with product teams and customers to validate accuracy before handoff and to deliver reliable, easy-to-operate systems in challenging environments. On-site travel within the region is expected, with a proactive approach to problem solving.

Qualifications

• Senior Engineer with experience in installations, maintenance and repairs of complex solutions.
• Ability to follow SOPs and templates for safety and consistency.

Responsabilités

• Perform installations, maintenance and repairs at customer sites.
• Follow established SOPs and templates to ensure consistency and safety.
• Partner with customers and product teams to validate accuracy before handoff.

Connaissances

Field service

Customer support

Installation experience

Description du poste

Senior Engineer, Field Service

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive, and focused. Taking our technical skills to customer sites, we're responsible for everything from installation, configuration, and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers, and sales specialists to provide solutions.

What you'll achieve:

As a Senior Engineer, you will perform installations, maintenance, and repairs that make complex solutions reliable and easy to operate. You'll follow established SOPs and templates to ensure consistency and safety. You will partner with customers and product teams to validate accuracy before handoff.

Join us to do the best work of your career and make a profound social impact as a Senior Engineer on our Field Service team.