Senior Client Advisor

Jessica McCormack; Paris; On-site; EUR 40,000 - 70,000; Full time

Job summary

Jessica McCormack in Paris is recruiting a Client Advisor for our Place Vendôme flagship. You will drive sales, build a high-value client book and deliver exceptional luxury service aligned with the brand's standards.

With 3+ years in fine jewellery or luxury retail, you will nurture client relationships, manage bespoke commissions, and collaborate with Design, Workshop and Production to ensure craftsmanship and client confidence.

Qualifications

• Significant experience in luxury retail sales, with minimum 3 years in fine jewellery sales.
• Strong track record in building and converting pipeline opportunities through clienteling.
• Experience managing bespoke commissions and collaborating across internal specialist teams.
• Jewellery education/training (GIA) is a plus; supervisory experience is an advantage.

Responsibilities

• Own and develop a portfolio of priority clients, ensuring consistent, high-touch outreach and exceptional retention.
• Drive and exceed sales targets through proactive pipeline development, appointment conversion and repeat-purchase cultivation.
• Develop relationships with local businesses to broaden outreach and create referral pathways aligned with the brand.
• Lead client management for bespoke commissions: collaborate with relevant departments on bespoke creations from start to finish.
• Maintain showroom readiness and presentation, implementing VM guidelines and ensuring jewellery is dressed and displayed to standard.
• Liaise with Design, Workshop and Production to protect craftsmanship standards, accuracy and client confidence.

Skills

Luxury retail sales

Clienteling

Relationship building

English French communication

Education

GIA jewellery education

Job description

Renowned diamond jeweller Jessica McCormack designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore.

Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern-day design influences, eschewing trends for a unique, heirloom-inspired aesthetic. Conscious of the demands placed on today’s modern woman, Jessica designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe.

PURPOSE OF POSITION:

As a Client Advisor for our new Place Vendôme, Paris store, you will play an important role in an exciting new chapter for Jessica McCormack. Marking our first opening in Continental Europe, the store will establish the brand in one of the world’s most prestigious luxury destinations and offers huge potential to build our presence, develop new client relationships and grow the business in Paris.

The Client Advisor is responsible for their own driving sales to meet expected targets, enhancing the client experience, strengthening client relationships, and maintaining luxury retail standards through operational excellence. The role will require development of a client book, building sales leads through proactive clienteling, and ensuring opportunities are captured and progressed with pace, precision and discretion.

Partnering closely with the Store Manager, the Client Advisor contributes to a consistent service culture across the team, providing expert guidance on complex client journeys, including bespoke commissions, high-value acquisitions, repairs/aftercare and sensitive client requests.

RESPONSIBILITIES:

Client Leadership & Relationship Stewardship

• Own and develop a portfolio of priority clients, ensuring consistent, high-touch outreach and exceptional retention.
• Build long-term relationships with prospective clients through strategic follow-up, considered recommendations and a deep understanding of personal style.

Sales Performance & Trading Cadence

• Drive and exceed sales targets through proactive pipeline development, appointment conversion and repeat-purchase cultivation.
• Take a strategic approach to maximising both existing and new client opportunities, balancing immediate trading with longer-term collecting journeys.
• Monitor client pipeline status (probable/possible), progressing opportunities with structured next steps and clear ownership.
• Support daily commercial rhythm by sharing updates on enquiries, appointments, client activity and sales

Business Development & Brand Outreach

• Nurture relationships with local businesses to broaden outreach and create referral pathways aligned with the brand.
• Develop relationships with potential partners and communities to generate future sales opportunities and culturally relevant exposure.

Bespoke, Workshop Partnership & Aftercare

• Lead client management for bespoke commissions: collaborate with relevant departments on bespoke creations from start to finish
• Liaise closely with Design, Workshop and Production to protect craftsmanship standards, accuracy and client confidence.

Store Standards & House Excellence

• Maintain exceptional showroom readiness and presentation, implementing VM guidelines and ensuring jewellery is dressed and displayed to standard.
• Ensure the house is always ready to host clients: calm, welcoming, organised, and aligned to luxury hospitality expectations.
• Identify operational opportunities to improve efficiency, elevate service consistency and strengthen the retail culture.

QUALIFICATIONS AND EXPERIENCE

• Significant experience in luxury retail sales, with minimum 3 years in fine jewellery sales (or closely aligned luxury category), ideally with high-value client portfolios.
• Strong track record in building and converting pipeline opportunities through relationship-led clienteling.
• Confidence managing bespoke commissions and collaborating across internal specialist teams.
• Jewellery education/training (e.g., GIA) is a plus; supervisory experience is an advantage.

IDEAL CANDIDATE

• Highly credible sales professional with exceptional conversion capability and client trust-building skills.
• Entrepreneurial, ambitious and self‑motivated, with a strong sense of ownership and accountability.
• Excellent written and verbal communication in English and French; confident hosting, presenting and guiding high-consideration decisions.
• Exceptional judgement and discretion, able to handle sensitive clients and high-value situations appropriately.
• Commercially aware and detail-focused; able to manage multiple priorities while maintaining impeccable standards.
• Collaborative, calm and solutions-oriented; contributes positively to team culture and store performance.