Client Experience & Private Sales Associate

Mara Paris; Paris; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Direct collaboration with founders

Engaged international client base

Job summary

A Parisian jewelry brand is seeking a motivated Client Experience & Sales Associate to create memorable experiences for VIP clients in their new showroom. The ideal candidate will have 3–5 years of experience in luxury retail, a passion for jewelry, and the ability to manage relationships with an international clientele. Fluency in French and English is essential, and the role offers the opportunity to work closely with the founders in a creative environment.

Qualifications

• Minimum of 3–5 years of experience in luxury retail or high-end client relations.
• Proven ability to manage and build relationships with an international clientele.
• Knowledge of CRM tools and client tracking systems.

Responsibilities

• Welcome and accompany VIP and international clients through the showroom experience.
• Manage client communications and appointment calendar.
• Own post-visit follow-up to ensure client satisfaction.

Skills

Luxury retail experience

Knowledge of jewelry and design

Attention to detail

Fluency in French and English

Client management

CRM tools proficiency

Job description

Mara Paris is a Parisian jewelry brand founded in 2015 at the intersection of architecture, art, and craft. Worn by Lady Gaga, Billie Eilish, Kylie Jenner, and Halle Berry, our pieces are sculptural works that sit between fine art and personal adornment.

We're opening a new appointment-only showroom in Paris dedicated to our fine jewelry offering,an intimate, considered space for clients who want more than a transaction.

We're looking for someone to be the human heart of that space: a Client Experience & Sales Associate who builds genuine relationships with an international clientele, delivers an exceptional in-person experience, and makes sure no client ever feels forgotten after they leave.

This is not a B2B, wholesale sales or sales administration role. It's a relationship role, built around individual clients.

What you'll do

• Welcome and accompany VIP and international clients through the showroom experience, from first appointment to final purchase, with warmth, expertise, and impeccable attention to detail
• Manage the appointment calendar and all client communications before, during, and after visits
• Build and maintain a client book
• Own post-visit follow-up
• Follow-upon custom and bespoke requests, translating client wishes into clear briefs and managing expectations throughout the process
• Contribute to the ongoing refinement of the showroom experience, rituals, presentation, packaging, atmosphere, always asking how we can make it more memorable

What we're looking for

• Minimum3–5 years of experience in luxury retail, fine jewelry, or high-end client relations. You know what five-star service feels like from the inside
• A genuine passion for jewelry and design. You can speak about a piece with the knowledge of a craftsperson and the enthusiasm of a collector
• Naturally warm, attentive, and discreet. You make people feel seen without ever being intrusive
• Experience managing an international clientele. You're culturally fluent, adaptable in tone, and comfortable in rooms where multiple languages and expectations are in play
• Proactive and detail-obsessed when it comes to follow-up.
• Comfortable with CRM tools and client tracking systems. You treat your client book as one of your most important assets
• Fluent in French and English; a third language is a strong advantage
• Based in Paris

What we offer

• An importantrole in the launch of a new fine jewelry concept in Paris
• Direct collaboration with the founders in an intimate, creative environment
• A client base that is genuinely international and genuinely engaged