Senior Chalet Host (Ultimate Service)

Consensio Chalets Ltd; Les Allues; Sur place; EUR 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Accommodation provided

Meals provided while working

Full area ski pass reimbursement

Travel contribution

Overtime pay

Résumé du poste

Consensio Chalets Ltd is seeking a Senior Chalet Host to join our Ultimate Catered Chalets in Val d’Isère, Courchevel and Méribel. The role combines front‑of‑house service with housekeeping, supporting the Chalet Manager to deliver a 5‑star guest experience and memorable stays.

You will work closely with guests and staff, cover diverse shifts, and help maintain high hygiene and safety standards, while assisting with driving duties and coordinating with local suppliers.

Qualifications

• EU passport or French residency (Carte de Séjour) required.
• Full driving licence held for at least 2 years.
• Be over 21 years old (for vehicle insurance purposes).

Responsabilités

• Guest communication: Proactively address queries and fulfill special requests.
• Chalet maintenance: Identify and report maintenance issues accurately and in a timely manner to the chalet manager.
• Health & Safety: Uphold hygiene and safety standards in accordance with company policies.
• Supplier relations: Support and enhance relationships with local suppliers where appropriate.
• Driving duties: Provide the in-resort driving service for guests as needed.
• Environmental responsibility: Demonstrate a strong commitment to sustainability and actively supporting Consensio’s environmental initiatives.

Description du poste

We are pleased to offer Senior Chalet Host positions across our Ultimate Catered Chalets in Val d’Isère, Courchevel, and Méribel.

Role Overview

This is a dynamic and hands‑on position, supporting the Chalet Manager and wider team in delivering an exceptional 5-star guest experience. The primary focus is on outstanding customer service, with the key aim of providing world‑class hospitality and creating unforgettable moments for every guest.

As a Senior Chalet Host, you will take responsibility for both front‑of‑house duties and housekeeping services. This is a highly rewarding role involving frequent interaction with both guests and team members. You will work a variety of shifts as part of a collaborative team, covering the full range of services outlined below.

Main Responsibilities

• Breakfast Service: Preparing the dining area, warmly welcoming and seating guests, and taking orders for hot food and beverages.
• Afternoon Tea: Presenting a light meal comprising one sweet and one savoury item, accompanied by drinks as requested by guests.
• Evening Service: Delivering a formal dining experience, including canapés, a bespoke chef‑designed menu tailored to guests’ preferences, and expertly paired wines.
• Housekeeping:
• Conducting a thorough weekly changeover clean of the entire property and a midweek linen change.
• Providing daily housekeeping for all guest areas, including bedrooms, bathrooms, ski room, living areas and the spa area.
• Ensuring the back‑of‑house and laundry areas remain clean, well‑organised, and efficient.
• Daily evening turndown service (Ultimate Chalets only).
• Monitoring housekeeping standards and providing mentoring or retraining to colleagues where necessary.
• Guest Communication: Proactively engaging with guests to address queries and fulfil special requests promptly.
• Chalet Maintenance: Identifying and reporting maintenance issues accurately and in a timely manner to the chalet manager.
• Health & Safety: Upholding hygiene and safety standards in accordance with company policies.
• Supplier Relations: Supporting and enhancing relationships with local suppliers where appropriate.
• Driving Duties: Providing the in‑resort driving service for guests as needed.
• Environmental Responsibility: Demonstrating a strong commitment to sustainability and actively supporting Consensio’s environmental initiatives.

Package

Our teams work hard, and we recognise that with a competitive salary and benefits package. In addition, we organise team events throughout the year and run a monthly award to celebrate outstanding employees.

• Competitive base salary with paid overtime.
• End‑of‑season performance‑based bonus.
• Holiday pay (due to the busy nature of the winter season, it may not be possible to take holiday; therefore, you will be paid your holiday pay at the end of your employment contract).
• Accommodation with a shared bedroom and facilities.
• Meals will be provided whilst working.
• Full area ski pass reimbursement.
• Travel contribution if you are joining us from another location.

All Applicants Must

• Hold an EU passport or a French Carte de Séjour
• Have a full driving licence held for at least 2 years
• Be over 21 years old (for vehicle insurance purposes)