Chalet Host (Ultimate Service)

consensiochalets; Val-d'Isère, Courchevel, Méribel Village; Sur place; EUR 22 320 - 33 480; Plein temps

Avantages offerts par ce poste

Competitive base salary

End-of-season performance-based bonus

Full area ski pass reimbursement

Meals provided during work hours

Travel contribution for relocation

Résumé du poste

Consensiochalets is looking for a Chalet Host to join their team in Val d’Isère. This dynamic role focuses on excellent customer service and delivering a 5-star guest experience. Responsibilities include housekeeping, serving meals, and engaging with guests. The position offers a competitive salary, paid overtime, and accommodation.

Join a collaborative team dedicated to hospitality excellence, where your contributions to guest satisfaction will be valued.

Qualifications

• Must have the legal right to work in France, either through an EU passport or a valid Carte de Séjour.
• Experience in hospitality is preferred.
• Commitment to environmental sustainability.

Responsabilités

• Prepare dining area and serve breakfast to guests.
• Conduct daily housekeeping and weekly changeover clean.
• Engage with guests to address queries and requests.
• Identify and report maintenance issues promptly.

Connaissances

Outstanding customer service

Team collaboration

Housekeeping

Communication skills

Driving skills

Description du poste

We are pleased to offer Chalet Host positions within our Ultimate Catered Chalets in Val d’Isère, Courchevel, and Méribel. Please note that all applicants must have the legal right to work in France, either through an EU passport or a valid Carte de Séjour.

Role Overview

This is a dynamic and hands-on position, supporting the Chalet Manager and wider team in delivering an exceptional 5-star guest experience. The primary focus is on outstanding customer service, with the key aim of providing world-class hospitality and creating unforgettable moments for every guest.

As a Chalet Host, you will take responsibility for both front-of-house duties and housekeeping services. This is a highly rewarding role involving frequent interaction with both guests and team members. You will work a variety of shifts as part of a collaborative team, covering the full range of services outlined below.

Main Responsibilities

• Breakfast Service: Preparing the dining area, warmly welcoming and seating guests, and taking orders for hot food and beverages.
• Afternoon Tea: Presenting a light meal comprising one sweet and one savoury item, accompanied by drinks as requested by guests.
• Evening Service: Delivering a formal dining experience, including canapés, a bespoke chef-designed menu tailored to guests’ preferences, and expertly paired wines.
• Housekeeping:
  • Conducting a thorough weekly changeover clean of the entire property and a midweek linen change.
  • Providing daily housekeeping for all guest areas, including bedrooms, bathrooms, ski room, living areas and the spa area.
  • Ensuring the back-of-house and laundry areas remain clean, well-organised, and efficient.
  • Daily evening turndown service.
• Guest Communication: Proactively engaging with guests to address queries and fulfil special requests promptly.
• Chalet Maintenance: Identifying and reporting maintenance issues accurately and in a timely manner to the chalet manager.
• Health & Safety: Upholding hygiene and safety standards in accordance with company policies.
• Supplier Relations: Supporting and enhancing relationships with local suppliers where appropriate.
• Driving Duties: Providing the in-resort driving service for guests as needed.
• Environmental Responsibility: Demonstrating a strong commitment to sustainability and actively supporting Consensio’s environmental initiatives.

Package

Our teams work hard, and we recognise that with a competitive salary and benefits package. In addition, we organise team events throughout the year and run a monthly award to celebrate outstanding employees.

• Competitive base salary with paid overtime.
• End-of-season performance-based bonus.
• Holiday pay (due to the busy nature of the winter season, it may not be possible to take holiday; therefore, you will be paid your holiday pay at the end of your employment contract).
• Accommodation with a shared bedroom and facilities.
• Meals will be provided whilst working.
• Full area ski pass reimbursement.
• Travel contribution if you are joining us from another location.