Chalet Manager (Ultimate Service)

Consensio Chalets Ltd; Courchevel; Sur place; EUR 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Accommodation with own bedroom and fac

Meals provided while working

Full area ski pass reimbursement

Travel contribution

Team events and monthly awards

Résumé du poste

Consensio Chalets Ltd is seeking a Chalet Manager to lead the chalet team across Val d’Isère, Méribel and Courchevel, delivering world‑class hospitality and unforgettable guest experiences. You will drive service quality, team performance and operational standards in a premium alpine setting.

You will oversee meal service, housekeeping, concierge bookings, budgeting and administrative tasks to ensure a seamless, 5‑star experience for every guest throughout the season.

Qualifications

• Experience leading a hospitality or chalet team in premium settings.
• Proven ability to manage meals, housekeeping and concierge services.
• Strong budgeting, reporting and administrative skills.

Responsabilités

• Lead the chalet team to deliver 5‑star guest hospitality.
• Coordinate meal service, driver, housekeeping and maintenance.
• Oversee concierge bookings and in‑resort activities for guests.
• Manage weekly accounts, budgets and petty cash.
• Prepare weekly reports and rotas, liaising with head office.

Connaissances

Customer service

Team management

Budget management

Operational excellence

Communication

Description du poste

We are pleased to offer Chalet Manager positions within our Ultimate Catered Chalets across Val d’Isère, Méribel, and Courchevel.

Role Overview

This is a dynamic and hands‑on position, leading the chalet team in delivering an exceptional 5‑star guest experience. The primary focus is on outstanding customer service, with the key aim of providing world‑class hospitality and creating unforgettable moments for every guest.

Main Responsibilities

• Customer Service Delivery
  • Meal service: breakfast, afternoon tea and a formal evening meal. Maintaining high standards of service and catering within your property by managing your team and offering feedback or support when appropriate.
  • Driver service: Coordinating the driver service to ensure guests are safely and professionally transported within the resort. Additionally, you will be required to provide the driver service during the driver's days off.
  • Housekeeping service: Supervision of the chalet hosts and housekeepers ensuring that high standards of cleanliness and presentation are consistently met.
• Concierge Service
  • Using information provided by the guests and sales department before the guests arrived in resort, you will make any required bookings and confirm those that have already been made. This can include restaurants, ski school, ski hire and in-resort activities.
  • Proactive communication with guests to ensure all queries are answered and special requests are met at the earliest opportunity.
• Account and Budgets
  • Timely completion of weekly chalet accounts.
  • Collaboration with the Chalet Chef to ensure that food budgets are managed.
  • Management of petty cash.
• Administration
  • Weekly reports.
  • Weekly rotas and timesheets.
  • Maintaining ongoing communication with company head office colleagues including finance, HR, operations and sales.
• Chalet Maintenance: Identifying and reporting maintenance issues accurately and in a timely manner to the relevant person.
• Team Management: Provide ongoing feedback to your team, offering training where appropriate. You may also be required to provide in‑depth training for any mid-season new starters.
• Environmental Responsibility: Demonstrating a strong commitment to sustainability and actively supporting Consensio’s environmental initiatives.

Package

Our teams work hard, and we recognise that with a competitive salary and benefits package. In addition, we organise team events throughout the year and run a monthly award to celebrate outstanding employees.

• Competitive base salary with paid overtime.
• End‑of‑season performance‑based bonus.
• Holiday pay (due to the busy nature of the winter season, it may not be possible to take holiday; therefore, you will be paid your holiday pay at the end of your employment contract).
• Accommodation with own bedroom and facilities.
• Meals will be provided whilst working.
• Full area ski pass reimbursement.
• Travel contribution if you are joining us from another location.

If you wish to discuss working with Consensio on a self‑employed basis please mention this during your interview and we’ll be happy to assist.

All Applicants Must

• Hold an EU passport or a French Carte de Séjour
• Have a full driving licence held for at least 2 years
• Be over 21 years old (for vehicle insurance purposes)