Sales Support Analyst / 1-year contract

RELX Group plc; Paris; Hybride; EUR 40 000 - 67 000; Plein temps

Avantages offerts par ce poste

Remote work 2 days/wk

Location: Tour Vista (Puteaux)

Résumé du poste

RX France is seeking a Sales Support Analyst for the International Sales Group based in Puteaux, near Paris. You will provide administrative and operational support including order processing, quotations, contracts and customer records, while assisting the sales team to drive lead generation and engagement.

The role is split 70/30 between sales administration and customer service, with remote work allowed two days per week.

Qualifications

• Bachelor's degree in business, Finance, Accounting, or related field (or equivalent work experience) is preferable.
• Some experience in a sales support, customer service, or administrative role, preferably in an international or multicultural environment.

Responsabilités

• Provides timely and professional follow-up on inbound customer inquiries received via phone calls and web forms.
• Accurately processes quotations, contracts, and invoices under the direction of the sales team/head of sales.
• Provides accurate and up-to-date information to the sales team and ensures visibility and traceability of sales support activities through data entry, data analysis and system updates in GBS.
• Act as the single point of contact for the office to coordinate work with the RXPH CS team.
• Ensure that each customer is properly supported and that digital customer engagement is increased: webinars offered, regular refresh to sales team about RXPH CS initiatives.
• Support payment follow-up prior to the event taking place when needed.

Connaissances

Fluent English

Microsoft Excel

CRM systems

Sales support

Salesforce

Formation

Bachelor's degree

Outils

Salesforce

Description du poste

The International Sales Group (RX ISG), international department within RX France, operates within RX (ex. Reed Exhibitions) and is a unique global network of sales professionals providing export opportunities with their portfolio of international shows: 400 events across 30 countries and over 40 different industries!

As local market experts, we are the trusted partners for companies looking to grow their business on a global scale. This network of 170 staff are distributed across 12 worldwide ISG teams. RX ISG France & Benelux is a motivated team of 18 people, helping French, Belgian and Dutch businesses boost their international sales.

If you are looking for an exciting opportunity to grow in Sales within an international environment, RX ISG France and Benelux is the place to be.

About the Role

We are looking for a Sales Support Analyst to join our international and dynamic team in our RX ISG office located in Puteaux (next to Paris). The Sales Support Analyst provides essential administrative and operational support to the International Sales Group (ISG), working under the direction of sales team. This role is responsible for executing assigned tasks accurately and efficiently, including order processing, preparing sales documentation, and maintaining customer records. The role also involves responding to inbound inquiries, using materials provided by the sales team, to support lead generation and customer engagement.

70% : Sales administration support

• Provides timely and professional follow-up on inbound customer inquiries received via phone calls and web forms.
• Performs various sales support tasks as requested by the sales team, contributing to the overall efficiency and responsiveness of the sales function.
• Accurately processes quotations, contracts, and invoices under the direction of the sales team/head of sales
• Provides accurate and up-to-date and data driven information to the sales team and ensures visibility and traceability of sales support activities through precise data entry, data analysis and system updates in GBS

30% : Customer Service Support

• Act as the single point of contact for the office to coordinate work with the RXPH CS team.
• Ensure that each customer is properly supported and that digital customer engagement is increased: (webinars offered, regular refresh to sales team about RXPH CS initiatives.)
• Support payment follow-up prior to the event taking place when needed.
• Assist with customer service tasks and respond to inquiries in a timely and professional manner.

Profile

• Demonstrates strong attention to detail and accuracy in processing orders, quotations, and customer data.
• Communicates clearly and professionally with internal teams and external customers, both verbally and in writing.
• Maintains a positive and organised approach, with a strong commitment to meeting deadlines and supporting team objectives.
• Proficient in Microsoft Excel and CRM systems; experience with GBS or similar platforms is an advantage.
• Applies sound judgment when handling customer inquiries and escalates appropriately when needed.
• Understands basic sales administration processes and documentation flow in an international business context.
• Fluent in English

Education / Qualifications

Bachelor's degree in business, Finance, Accounting, or a related field (or equivalent work experience) is preferable.

Experience

• Some experience in a sales support, customer service, or administrative role, preferably in an international or multicultural environment.
• Proficiency in Microsoft Office applications, experience with Salesforce is an advantage.

Job Location

Job Location: Tour Vista - Puteaux - Esplanade la Défense. Possibility of remote work two days per week.

Why join RX France

By joining RX France, you will become part of a company that values diversity and inclusion. We are committed to creating a fair and equitable work environment for our employees, regardless of their gender, sexual identity, origin, religion, sexual orientation, age, or disability. All of our positions are open to individuals with disabilities, and we are ready to implement accommodations to facilitate the recruitment process. Furthermore, all individuals, regardless of gender, will receive fair treatment in terms of compensation. Join us at RX France and contribute to our mission of providing a magical and impactful experience for our clients by increasing their business opportunities.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Primary Location Base Pay Range: FRANCE - Tour Vista €40 100 - €66 600. This role is covered by the Convention Collective Syntec, IDCC 1486.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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