Sales Operations Specialist

Ibanfirst Sa; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

iBanFirst is a fast-growing European fintech reshaping international payments for SMEs through an advanced technology platform and dedicated experts. The Sales Operations Specialist role focuses on designing end-to-end sales processes, improving CRM data quality, and delivering performance insights to drive commercial success across European markets.

You will spend significant time in the field with Account Managers and country managers, implementing structured processes, dashboards, and CRM

Qualifications

• 2+ years of experience in Sales Operations or related roles.
• Experience designing, documenting, and deploying structured processes in a commercial context.

Responsibilities

• Map end-to-end sales processes from lead qualification to close.
• Administer and continuously improve Salesforce for the sales organisation.
• Build and maintain dashboards to track key commercial KPIs by market, team, and individual.

Skills

Process Design

CRM Proficiency

Data Quality

Performance Reporting

Change Management

Sales Operations

Tools

Salesforce

Job description

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.

We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise , offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.

By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.

Key figures

350+ employees across 14 offices in 11 European countries

30+ nationalities represented, average age: 32

10,000 corporate clients trust us

€80M in revenue in 2025 , with a target of around €100M in 2026

Profitable for three years

Ranked for 7 consecutive years in the Financial Times FT1000 , among the fastest-growing European companies

An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service

A strong culture built around 4 core values

Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.

Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.

Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.

Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, transparency, rigor, and reliability.

We operate at the heart of a strategic and fast-evolving sector : international payments for SMEs — a complex, high-potential market.

We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally.

Our platform integrates cutting-edge technologies (AI, automation…) making it an ideal playground to test, learn, and innovate continuously .

You’ll join an agile environment where your expertise has tangible impact , working alongside talent from top financial institutions.

iBanFirst is profitable and backed by long-term investors: Xavier Niel and Bpifrance , historical shareholders, and Marlin Equity Partners , who joined in 2021 to support our international ambitions.

Joining iBanFirst means joining a profitable, international, fast-growing company at a pivotal moment — where commercial transformation and operational rigour are shaping the next chapter of our growth.

Recruitment Context

As iBanFirst restructures and scales its Revenue Operations function, we are strengthening the Sales Operations pillar to drive operational excellence across our commercial teams in Europe. With a new CRO on board and country managers evolving across markets, this is the right moment to bring in someone who can define, implement, and enforce rigorous sales processes — and help transform iBanFirst from a broker into a fully tech‑led commercial organisation.

You will report to Anne‑Sophie Pradier , VP Revenue Operations & Partnerships.

The Revenue Operations team is structured around three complementary pillars:

Revenue Operations — strategic analytics, KPI definition, funnel intelligence, business partnering with the CRO

Sales Operations — execution‑focused, working closely with country managers and commercial teams on process, CRM, and productivity (this role)

Sales Enablement — training and development, sales content and tools, and cross‑functional alignment with Marketing and Product to equip commercial teams with the knowledge, materials and skills they need to perform

The team currently includes:

A Revenue Operations Specialist

Besides the existing RevOps you will work closely with the Regional Director and collaborate regularly with country managers and sales leaders across Europe. Your work will also involve coordination with our Salesforce Administrator, HR and Finance Teams on compensation, quota‑setting, and commission modelling.

This is a hands‑on, field‑oriented role: you will be on the ground with the sales teams, not behind a screen.

What will you do?

As Sales Operations Specialist , you are the operational backbone of iBanFirst's commercial organisation. You ensure that sales processes are clearly defined, consistently adopted, and measurably effective — acting as the trusted partner of country managers and sales leaders across markets.

This is a predominantly execution‑oriented role : you spend time in the field, listen closely to how teams work, identify what's broken, and build the frameworks that fix it.

Key responsibilities

Process Design & Adoption

Map, define, and document end‑to‑end sales processes — from lead qualification to closing and handoff — in close collaboration with country managers and sales teams

Identify gaps, inconsistencies, and friction points in current commercial workflows and propose structured solutions

Drive adoption of processes across markets — acting as a true change agent : building buy‑in, communicating clearly, and ensuring teams follow through

Standardise pipeline stages, qualification criteria, and handoff protocols across geographies

CRM & Data Quality

Administer and continuously improve Salesforce for the sales organisation

Ensure data quality, reliability, and consistency across all commercial data

Identify automation and optimisation opportunities within the CRM to increase sales team efficiency

Performance Tracking & Reporting

Build and maintain dashboards and reports to track key commercial KPIs: pipeline health, conversion rates, activity metrics, and quota attainment — by market, team, and individual

Prepare regular pipeline reviews for sales leadership and the CRO

Provide structured performance insights to country managers to support their day‑to‑day decision‑making

Quota, Territory & Compensation

Contribute to territory design, quota‑setting, and commission plan modelling

Support compensation review cycles with reliable, structured data

Identify opportunities to leverage AI tools within the sales organisation to reduce manual workload and improve commercial performance

Role Objectives

First 3 months

Deeply understand how the sales teams currently operate — by spending time in the field with Account Managers, Sales, and country managers

Map existing processes, however informal, and identify the highest‑priority gaps

Get fully comfortable with the CRM and existing data structure

First 6 months

Define and document a clear, structured sales process framework — adopted and respected by country managers

Deliver reliable commercial reporting that gives leadership an actionable view of performance

Begin driving measurable improvements to process consistency and CRM data quality

First 12 months

Be recognised as an indispensable operational partner by the sales organisation — the person teams come to when they need structure, clarity, or process support

Have materially improved sales process adoption and commercial data reliability across markets

Be fully integrated as a trusted partner within the Revenue Operations team

What do you bring?

Experience

2+ years of experience in Sales Operations, Business Operations, or consulting with a strong process and change management component, in a B2B environment

Track record of designing, documenting, and deploying structured processes in a commercial context — ideally across multiple teams or geographies

Experience working closely with sales or commercial teams; comfortable operating in a field‑oriented, stakeholder‑facing role

Must‑have skills

Active listening and structured synthesis — you hear what people say, ask the right questions, and translate business realities into clear process frameworks

Change management — you know how to get buy‑in, communicate with conviction, and bring teams along; you are heard and respected even when asking people to change how they work

Methodical and structured — you document rigorously, follow through, and build systems that last

CRM proficiency — Salesforce or equivalent; you're comfortable as a power user or admin