SaaS Academy Lead – Training & Adoption & Certification

JustRelate Group; Paris; Hybrid; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Flexible remote/hybrid

Professional development

Language courses

Modern equipment

International events

Performance bonus

Zusammenfassung

JustRelate Group is seeking a Customer Academy Manager to design, deliver, and scale education around our end-to-end SaaS platform. You will lead live sessions (VILT, workshops) and asynchronous training for strategic clients.

You’ll work cross-functionally with Product, CX, and Sales to drive adoption, certification programs, and valuable learning paths that accelerate time-to-value for enterprise customers across Europe.

Qualifikationen

• 3+ years in Customer Success or SaaS training.
• Experience creating digital educational content (videos, guides).
• Experience with corporate training (VILT) and LMS.

Aufgaben

• Design and deliver strategic training sessions (onboarding, advanced, and expert-level).
• Organize live events such as webinars, workshops, and Q&A sessions (on-site or remote).
• Adapt delivery for the French market and English when needed.
• Manage and evolve the training academy platform (LMS / video platform / tutorials).
• Develop, deploy, and monitor certification programs.

Kenntnisse

VILT facilitation

Learning path design

LMS management

Cross-functional collab

FR/EN proficiency

Ausbildung

Master’s degree in CRM/Tech

Jobbeschreibung

JustRelate Group is seeking a Customer Academy Manager to design, deliver, and scale education around our end-to-end SaaS platform. You will lead live sessions (VILT, workshops) and asynchronous training for strategic clients.

You’ll work cross-functionally with Product, CX, and Sales to drive adoption, certification programs, and valuable learning paths that accelerate time-to-value for enterprise customers across Europe.