Learning Architect EMEA: Mastery in Collaborative Training

360Learning; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Work From Home stipend

RTT

Lunch vouchers

Medical insurance

Gym subscription

1 month parental leave for the second親

Résumé du poste

360Learning in Paris seeks a Trainer within the Professional Services team to empower clients to master our Collaborative Learning platform and methodology. You will drive engagement through the One-to-Many Engagement Academy and Stadium webinars, ensuring clients gain confidence and long-term value from the product.

You will work with Customer Success and Product teams to align training with product releases, and you will lead knowledge sharing via Confluence and internal playbooks across

Qualifications

• 3+ years of successful experience as a Trainer or client-facing in Customer Success/Care.
• Strong listening and teaching skills with clear written and spoken communication in multiple languages.

Responsabilités

• Within 1 month: master platform UX and the Collaborative Learning methodology; get certified; shadow webinars; connect with global colleagues.
• Within 3 months: host Stadium webinars; update Engagement Academy for latest releases; set quarterly priorities with coach; contribute to Confluence.
• Within 6 months: lead a One-to-Many strategy project; participate in product discovery meetings; analyze completion rates and satisfaction; build new processes.
• Within 12 months: onboard and mentor new Trainers; own a recurring team pillar; develop advanced training paths.

Connaissances

Trainer experience

Client-facing

Listening skills

Clear writing and speaking

Proactive

Learning industry background

Multilingual EN/FR/DE

Outils

Confluence

Description du poste

360Learning in Paris seeks a Trainer within the Professional Services team to empower clients to master our Collaborative Learning platform and methodology. You will drive engagement through the One-to-Many Engagement Academy and Stadium webinars, ensuring clients gain confidence and long-term value from the product.

You will work with Customer Success and Product teams to align training with product releases, and you will lead knowledge sharing via Confluence and internal playbooks across