Retail Operations Specialist — Inventory & Guest Experience

ALO; Courchevel; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

ALO Yoga, Courchevel, seeks an Operations Associate to drive profitability and efficiency within the store team. You will work closely with the Operations & Visual Manager and Operations Lead to execute, complete tasks, and provide feedback for optimal results across store operations.

The role focuses on inventory accuracy, shipment processing, replenishment, visual standards, and cross-functional collaboration to deliver exceptional customer experiences and maintain safe, efficient operations.

Qualifications

• Experience in client-centric sales and operations.
• Strong customer service and ability to deliver exceptional experiences.
• Energetic, upbeat and able to balance fun with work.
• Self-motivated with results-oriented mindset.
• Empathy and relationship-building across teams.

Responsabilités

• Execute inventory management processes with focus on accuracy and shrink reduction.
• Investigate inventory accuracy issues and escalate gaps with GM.
• Support shipment, receiving, replenishment, floor set updates and supply management.
• Maintain and champion strong visual standards for the sales floor.
• Collaborate on budgets, expenses, inventory control, vendor relations and facilities.
• Support safe work environment through stockroom standards.
• Move dynamically on retail floor to meet business needs.
• Assist in processing shipments and ensure product flow, including merchandising and replenishment.
• Use metrics to support business-driving strategies.
• Resolve client needs quickly ensuring customer satisfaction.
• Identify product concerns and communicate inventory needs.

Connaissances

Customer service

Sales ops

High energy

Self-motivated

Empathy

Description du poste

ALO Yoga, Courchevel, seeks an Operations Associate to drive profitability and efficiency within the store team. You will work closely with the Operations & Visual Manager and Operations Lead to execute, complete tasks, and provide feedback for optimal results across store operations.

The role focuses on inventory accuracy, shipment processing, replenishment, visual standards, and cross-functional collaboration to deliver exceptional customer experiences and maintain safe, efficient operations.