Retail IT Support Lead - France Stores

DIM; Paris; On-site; EUR 42,000 - 54,000; Full time

Job summary

DIM Brands International (DBI) is seeking a Retail Applications Support Specialist to provide stable day-to-day support for retail systems across France, focusing on incident resolution and service continuity for stores and business teams.

Based in Rueil-Malmaison, you will be the primary contact for store operations, coordinating with IT and business users, and documenting processes to reduce key-person dependency.

Qualifications

• Minimum two years of experience in retail application support.
• Experience with retail platforms and store operations is preferred.
• Ability to communicate in French and English.

Responsibilities

• Provide first-line functional support for retail application incidents and requests in France.
• Coordinate issue resolution with business users and adjacent IT teams.
• Act as the primary point of contact for retail operations, facilitating cross-functional alignment between stores, business teams and IT.
• Monitor recurring issues and propose practical improvements to support quality and service performance.
• Maintain clear documentation of processes, known issues and support routines to reduce key-person dependency.

Skills

Retail application support

Cegid Y2

Shopify

SQL knowledge

Tools

Cegid Y2

Shopify

Job description

DIM Brands International (DBI) is seeking a Retail Applications Support Specialist to provide stable day-to-day support for retail systems across France, focusing on incident resolution and service continuity for stores and business teams.

Based in Rueil-Malmaison, you will be the primary contact for store operations, coordinating with IT and business users, and documenting processes to reduce key-person dependency.