ECOM Front-End Application Support Specialist

DIM; Paris; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

DIM Brands International (DBI) is seeking an ECOM Front-End Application Support specialist to ensure reliable ECOM operations across France and Italy. You will deliver first-line support for incidents, coordinate with IT, and drive improvements for service performance in a fast-paced, cross-functional setting.

The role requires hands-on application support experience in ECOM, with knowledge of PIM, CRM, and database basics (SQL).

Qualifications

• Experience in application support within the ECOM technology landscape, ideally including PIM, ECOM applications, and CRM.
• Strong customer orientation and commitment to end-user support.
• Structured, solution-oriented approach to problem solving.
• Ability to prioritize effectively and manage follow-up with accountability.
• Clear communication skills and confidence in working with diverse stakeholders.
• Basic database knowledge, with SQL preferred.
• Familiarity with core project management methodologies.

Responsabilités

• Deliver first-line functional support for ECOM application incidents and service requests.
• Coordinate resolution activities with business users and IT counterparts.
• Identify recurring issues and drive practical improvements to enhance service performance.
• Maintain clear documentation of processes, known issues, and support procedures.
• Ensure effective communication and follow-up across technical and non-technical stakeholders.
• Contribute to the continuity and efficiency of ECOM and DTC operations in the supported markets.

Connaissances

ECOM support

PIM

CRM

Customer focus

Problem solving

Prioritization

Communication

SQL

Outils

Quable

Shopify

Klaviyo

Description du poste

DIM Brands International (DBI) is seeking an ECOM Front-End Application Support specialist to ensure reliable ECOM operations across France and Italy. You will deliver first-line support for incidents, coordinate with IT, and drive improvements for service performance in a fast-paced, cross-functional setting.

The role requires hands-on application support experience in ECOM, with knowledge of PIM, CRM, and database basics (SQL).