Responsable domiciliation - Paris (F/H)

Tiime; Paris; Sur place; EUR 52 000 - 66 000; Plein temps

Avantages offerts par ce poste

Great Place to Work

Dynamic and friendly environment

Opportunities to build from scratch

Modern office located in Paris 16

Résumé du poste

Tiime, startup française, recherche un Responsable Domiciliation pour assurer la gestion quotidienne de l’activité, de l’intégration client au contrôle des dossiers, en passant par la conformité et la relation client.

Vous structurerez et piloterez l’activité, définirez les processus internes et superviserez la gestion du courrier et des documents, afin de garantir une traçabilité et une expérience client de qualité.

Qualifications

• 3 à 5 ans d’expérience en domiciliation, secrétariat juridique, services administratifs d’entreprise ou environnement réglementé.
• Expérience directe avec une société de domiciliation est fortement souhaitée.
• Bonne connaissance de la création d’entreprise, du siège social, Kbis et formalités administratives.
• Excellentes compétences relationnelles avec les clients.

Responsabilités

• Structurer et piloter l’activité.
• Participer à la mise en place et à la gestion opérationnelle de Tiime Domiciliation.
• Définir et formaliser les processus internes: onboarding client, vérification des dossiers, gestion du courrier, résiliation, renouvellement.
• Mettre en place des outils de suivi: volumes, délais de traitement, incidents, satisfaction client, conformité documentaire.
• Identifier les points de friction et proposer des améliorations continues.
• Gérer les dossiers clients, vérifier leur complétude et conformité, assurer le suivi contractuel.

Connaissances

Domiciliation

Relation client

Gestion documentaire

Conformité réglementaire

Description du poste

About Tiime

Tiime is a French startup founded in 2015 that develops a super app for entrepreneurs and accountants. We provide a range of tools such as invoicing, purchases, document storage, and professional accounts, all in one application to simplify entrepreneurship. For accountants, we offer advanced technology tools to improve productivity, drive growth, and rethink the client experience. We are a pioneer in AI, a major player in the digitalization of accounting and financial management. Our products are used by over 300,000 entrepreneurs and 3,000 accountants.

Our ambition is to help a third of new company creators in France and become the leading accounting software in the market.

Role Overview

The Responsable Domiciliation will manage the domiciliation activity daily, from client onboarding to operational contract management, mail handling, regulatory compliance, and client relations. The candidate will ensure service execution, dossier compliance, and customer experience quality.

Responsibilities

• Structure and pilot the activity.
• Participate in the setup and operational management of Tiime Domiciliation.
• Define and formalize internal processes: client onboarding, dossier verification, mail management, termination, renewal, anomaly tracking.
• Implement activity monitoring tools: volumes, processing times, incidents, customer satisfaction, documentary compliance.
• Identify operational friction points and propose ongoing improvements.
• Manage client dossiers, verify completeness and compliance, ensure proper contracting and contract monitoring.
• Handle renewals, suspensions, terminations, and specific requests.
• Ensure compliance with domiciliation regulations, maintain mandatory registers and documents, assist in preparation for potential authority audits, guarantee traceability of operations.
• Supervise mail reception, sorting, scanning, indexing, and client delivery. Control quality and processing times. Arrange physical location management, ensuring reception, security, organization standards.
• Respond to complex client requests related to domiciliation, support administrative processes linked to the corporate seat, handle complaints and incidents, collaborate with internal teams: sales, support, legal, product, accounting, operations.
• Supervise and train junior staff on domiciliation procedures, control execution of daily tasks, and act as the internal reference on domiciliation topics.

Benefits

• Great Workplace: Tiime has recently been certified Great Place to Work.
• Dynamic and friendly environment in a small-sized company.
• Opportunities for challenge and building something from scratch.
• Modern office located on Avenue Marceau, Paris 16.

Qualifications

• 3 to 5 years of experience in domiciliation, legal secretarial, business formation, corporate administrative services, office management, or regulated environment.
• Direct experience with a domiciliation company is highly desirable.
• Strong understanding of company creation, corporate seat, Kbis, administrative formalities, and document management.
• Excellent client relationship skills.