Remote Technical Support Engineer: Backup & Security

Object First, Inc.; France; À distance; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote work options

Paid annual leave

Professional development

Collaborative environment

Résumé du poste

Object First seeks a skilled Technical Support Engineer to assist customers with technical issues related to data backup and storage solutions. The role emphasizes diagnosing problems, guiding configurations, and collaborating with cross-functional teams to deliver a seamless customer experience.

The ideal candidate will have experience with Veeam products, be comfortable in English and French, and participate in documenting procedures and RCA analyses.

Responsabilités

• Provide efficient and effective technical support to customers.
• Diagnose and troubleshoot software and hardware issues related to the product.
• Collaborate with cross-functional teams to promptly resolve complex technical problems.
• Guide customers through proper configurations and best practices for an exceptional experience.
• Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.
• Stay updated on industry trends and emerging technologies in data backups and security.
• Support the development of documentation by validating procedures, building lab environments or drafting content.
• Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed.

Description du poste

Object First seeks a skilled Technical Support Engineer to assist customers with technical issues related to data backup and storage solutions. The role emphasizes diagnosing problems, guiding configurations, and collaborating with cross-functional teams to deliver a seamless customer experience.

The ideal candidate will have experience with Veeam products, be comfortable in English and French, and participate in documenting procedures and RCA analyses.