Remote Technical Support Engineer - Backup & Security

Object First,; France; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Remote work options

Modern equipment provided

Paid annual leave

Professional development opportunities

Job summary

Object First, now part of Veeam, seeks a Technical Support Engineer in France to assist clients with technical issues and best practices for backup storage solutions.

In this role you will diagnose software/hardware problems, guide configurations, document resolutions, and collaborate with cross-functional teams. English and French fluency are required; remote work options are available.

Qualifications

• Proven experience in technical support for data backup or storage.
• Strong knowledge of Veeam data backup products.
• Veeam ecosystem experience (VMware ESX(i)/vSphere, Hyper-V, Failover cluster, public clouds).
• Advanced user with Ubuntu Linux and Windows Server.
• Strong knowledge of server hardware.
• Excellent problem-solving and analytical skills.
• Effective communication and customer service skills.
• Fluent in English and French.

Responsibilities

• Provide efficient and effective technical support to customers.
• Diagnose and troubleshoot software and hardware issues related to the product.
• Collaborate with cross-functional teams to promptly resolve complex technical problems.
• Guide customers through proper configurations and best practices for an exceptional experience.
• Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.
• Stay updated on industry trends and emerging technologies in data backups and security.
• Support the development of documentation by validating procedures, building lab environments or drafting content.
• Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed.

Skills

Technical support

Veeam products

Veeam ecosystem

Ubuntu Linux

Windows Server

Server hardware

Problem solving

Communication skills

English & French

Job description

Object First, now part of Veeam, seeks a Technical Support Engineer in France to assist clients with technical issues and best practices for backup storage solutions.

In this role you will diagnose software/hardware problems, guide configurations, document resolutions, and collaborate with cross-functional teams. English and French fluency are required; remote work options are available.