Remote Technical Support Engineer for Data Backup

Object First; France; Sur place; EUR 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Remote work options

Paid annual leave

Modern equipment

Professional development

Résumé du poste

Object First, now an independent business unit of Veeam, builds secure backup storage with Immutable architecture to protect against ransomware. We are seeking a Technical Support Engineer to resolve customer issues, guide configurations, and collaborate with cross-functional teams for rapid problem-solving.

The role requires experience in data backup, strong knowledge of Veeam products, and bilingual English and French communication.

Qualifications

• Proven experience in technical support, preferably in data backup or storage solutions.
• Strong knowledge of Veeam data backup products.
• Advanced user/admin experience with Ubuntu Linux and Windows Server.
• Solid understanding of server hardware.
• Excellent problem-solving and analytical skills.
• Effective communication and customer service abilities.
• Experience performing root-cause analyses (RCA).
• Proficiency in English and French is required.

Responsabilités

• Provide efficient and effective technical support to customers.
• Diagnose and troubleshoot software and hardware issues related to the product.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Guide customers through proper configurations and best practices for an exceptional experience.
• Document and track customer issues, resolutions, and best practices in the knowledge base.
• Stay updated on industry trends and emerging technologies in data backups and security.
• Support the development of documentation by validating procedures and building lab environments.
• Conduct root cause analyses (RCA) with internal teams and external vendors as needed.

Connaissances

Technical support

Veeam backup products

Ubuntu Linux

Windows Server

Server hardware

Analysis

Customer communication

Root cause analysis

Bilingual EN/FR

Description du poste

Object First, now an independent business unit of Veeam, builds secure backup storage with Immutable architecture to protect against ransomware. We are seeking a Technical Support Engineer to resolve customer issues, guide configurations, and collaborate with cross-functional teams for rapid problem-solving.

The role requires experience in data backup, strong knowledge of Veeam products, and bilingual English and French communication.