Remote SaaS Customer Support Specialist - Technical Help

Donorbox; France; Hybride; EUR 18 000 - 19 000; Plein temps

Résumé du poste

Donorbox is seeking a Customer Support Specialist to join the Customer Success and Intelligence (CSI) team. The role focuses on tackling complex queries about Donorbox and helping customers resolve technical issues, ensuring a stellar support reputation.

You will respond to email tickets, investigate issues with the Support Development team, and contribute to updating the knowledge base in Zendesk. Strong English skills and SaaS experience are required.

Qualifications

• Experience with support ticketing software (Zendesk preferred).
• Excellent analytical and problem-solving skills.
• Ability to explain complex ideas in a concise and simple way.
• Excellent written and verbal English communication skills.
• SaaS experience.

Responsabilités

• Respond to e-mail support tickets promptly, providing support and information as required.
• Investigate issues and assist the Support Development team in identifying bugs.
• Handle complex technical issues and maintain an accurate understanding of those issues.
• Assist in updating our knowledge base in Zendesk as needed.
• Provide product usage guidance and best practices to customers.
• Monitor customer feedback and suggest improvements to enhance the customer experience.

Connaissances

Analytical thinking

Problem solving

Clear communication

English proficiency

Outils

Zendesk

Description du poste

Donorbox is seeking a Customer Support Specialist to join the Customer Success and Intelligence (CSI) team. The role focuses on tackling complex queries about Donorbox and helping customers resolve technical issues, ensuring a stellar support reputation.

You will respond to email tickets, investigate issues with the Support Development team, and contribute to updating the knowledge base in Zendesk. Strong English skills and SaaS experience are required.