IT Support Specialist

Equativ; Paris; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Equativ is seeking an experienced IT Support Specialist to join our IT team in Paris. You will provide hands-on end-user support across hardware, software, and network issues, while helping manage tickets, documentation, and onboarding/offboarding tasks.

Fluency in English and French is required, with a proactive, customer-focused mindset. The role offers opportunities to grow within a dynamic tech environment and collaborate with multiple departments to ensure reliable IT services across the

Qualifications

• Experience in IT support in a fast-growing company.
• Strong customer service mindset and problem solving.
• Proficient with Windows, macOS, and Linux.
• Experience administering Google Workspace, Okta, Slack, and Office 365.
• Familiar with IT ticketing systems.
• Fluent in English and French.

Responsabilités

• Provide end-user technical assistance, diagnosing and resolving hardware, software, network, and peripheral issues, coordinating with external providers when needed.
• Manage helpdesk tickets, prioritize issues, and ensure timely solutions.
• Troubleshoot OS and application issues (Office 365, Slack, etc.).
• Assist in hardware/software installation and configuration.
• Support system updates and hardware upgrades as needed.
• Manage user accounts and access rights in IT applications.
• Set up new employee workstations and provide required tools and access.
• Document system configurations, procedures and troubleshooting steps.
• Create and update user guides and help documents.
• Generate periodic reports on systems, tickets, and recurring issues.
• Collaborate with senior IT staff and other departments for smooth IT operations.
• Provide basic end-user training and cyber-security awareness.

Connaissances

Customer service

Troubleshooting

Windows

macOS

Linux

Bilingual EN/FR

Documentation

Training

Outils

Google Workspace

Okta

Office 365

Slack

Intune

Description du poste

We are seeking an experienced IT Support Specialist to join our dynamic IT team. The ideal candidate will have at least 5 years of hands-on experience in providing IT support, troubleshooting, and assisting end-users with a wide variety of technical issues. This role is perfect for someone looking to continue growing their career in IT support while contributing to the overall success of our organization’s technology infrastructure. The IT department, composed of 9 people, is in charge of a wide range of tasks, including onboarding/offboarding users, handling IT Desk tickets, managing Google Workspace, Okta, Office 365, MDM and EDR.

Key Responsibilities:

• Provide technical assistance to end-users, diagnosing and resolving hardware, software, network, and peripheral issues in a timely manner, working with the external support of our providers when necessary.
• Manage helpdesk tickets, prioritize issues, and ensure solutions are delivered.
• Troubleshoot and resolve problems related to operating systems (Windows, macOS, Linux) and applications (Office 365, Slack, …).
• Assist in the installation and configuration of hardware and software, ensuring all devices are functioning properly and meet company standards.
• Help with system updates, software installations, and hardware upgrades as needed.
• Manage user accounts, access rights, and permissions in IT managed applications.
• Assist with setting up new employee workstations and ensuring users have the necessary tools and accesses to perform their roles efficiently.
• Write new and keep up-to-date documentation of system configurations, procedures, and troubleshooting steps for internal use and reference.
• Create and update user guides and help documents for common IT issues and solutions.
• Assist in generating periodic reports on the status of systems, tickets, and any recurring issues.
• Work closely with senior IT staff and other departments to ensure the smooth operation of IT services across the company.
• Provide basic training to end-users on common software and hardware issues, ensuring they are equipped to solve minor problems on their own.
• Cyber-security sensibilization

About You

• You have a first experience in handling IT support in a fast growing company.
• You love helping people and investigating to solve problems in a fast-paced environment, and you demonstrate strong customer service skills.
• Rigor and team spirit mindset
• Proficiency in Windows, macOS, and Linux operating systems.
• Admin experience with Google Workspace,Okta, Slack, Office 365, MDM (Iru & Intune).
• Familiar with ticketing systems.
• Basic knowledge of hardware components, including desktop/laptop setups, printers, peripherals and meeting rooms.
• fluency in English and French

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.