Remote Freelance Support Agent — Night Shifts

Jobgether; France; Remote; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Freelance

Remote work

Rotating 2/2 night shifts

Two training days

Career development in support

Job summary

Jobgether is seeking a freelance Support Agent based in France to provide email-based assistance for an international digital learning platform. You will handle inquiries, troubleshoot issues, process refunds, and help improve support templates and processes in a fast-paced remote environment.

The role follows a rotating 2-days-on, 2-days-off schedule with night shifts from 20:00 to 06:00 and offers opportunities to develop product and support expertise while collaborating with cross-functional

Qualifications

• Experience in customer support or sales (3 months to 1+ year).
• Strong written English communication skills for email handling.

Responsibilities

• Handle incoming customer inquiries via email with clear, accurate responses.
• Meet targets for First Response Time, Resolution Time, and CSAT.

Skills

English proficiency

Customer support experience

Technical troubleshooting

Documentation practices

Empathy

Resilience

Adaptability

Attention to detail

Job description

Jobgether is seeking a freelance Support Agent based in France to provide email-based assistance for an international digital learning platform. You will handle inquiries, troubleshoot issues, process refunds, and help improve support templates and processes in a fast-paced remote environment.

The role follows a rotating 2-days-on, 2-days-off schedule with night shifts from 20:00 to 06:00 and offers opportunities to develop product and support expertise while collaborating with cross-functional