Remote Billing Support Specialist — Global with Equity

Jobgether; France; Remote; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Fully Remote Work

Equity Ownership (ESOP)

Technology Allowance

Health Benefits

Annual Team Off-Sites

Flexible Working Arrangements

Professional Development

Zusammenfassung

Jobgether seeks a Billing Support Specialist based in France to handle billing inquiries for an international customer base. You will resolve payment issues, invoice discrepancies, and account questions while collaborating with engineering and business teams.

The role emphasizes problem-solving and improving support workflows in a fast-paced, distributed environment. You will reproduce issues, create test cases, and contribute to product quality.

Qualifikationen

• 2+ years of experience in customer support including billing for technical customers.
• Excellent written and verbal communication, fluent in English.
• Ability to explain technical concepts to technical and non-technical audiences.
• Experience working with asynchronous, globally distributed teams.
• Strong analytical and troubleshooting skills to investigate issues and identify solutions.
• Ability to work independently in a fast-paced environment and manage multiple cases.

Aufgaben

• Provide timely initial responses to billing questions, pre-sales inquiries, usage optimization, and payment disputes.
• Investigate and troubleshoot billing issues including failed payments and outstanding invoices.
• Triage cases and guide customers to documentation, code examples, and technical resources.
• Escalate complex issues to engineering or business teams when needed.
• Identify opportunities to improve internal tools and workflows.
• Share insights to improve product and billing experiences.
• Reproduce technical issues and create test cases to support troubleshooting.
• Collaborate with Billing Engineering to ensure effective communication and resolution.

Kenntnisse

Customer support

Billing

English

Analytical thinking

Troubleshooting

Tools

SQL

Jobbeschreibung

Jobgether seeks a Billing Support Specialist based in France to handle billing inquiries for an international customer base. You will resolve payment issues, invoice discrepancies, and account questions while collaborating with engineering and business teams.

The role emphasizes problem-solving and improving support workflows in a fast-paced, distributed environment. You will reproduce issues, create test cases, and contribute to product quality.