Remote EMEA Product Support Specialist — Flexible Weekend

Ashby; France; Sur place; EUR 45 500 - 76 500; Plein temps

Avantages offerts par ce poste

10-year stock options exercise window

Unlimited PTO

Fully paid family leave

Generous equipment budget

$100/month education budget

Résumé du poste

Ashby is looking for a Product Support Specialist to join their remote support team. You'll play a key role in assisting customers with a broad and complex product, resolving technical issues, and collaborating with technical teams to enhance support workflows. This role requires strong problem-solving skills and a commitment to customer satisfaction. Competitive compensation ranges from €45.5K to €76.5K, along with unlimited PTO and various benefits.

Qualifications

• Experience with complex and evolving products.
• Ability to dive deep into technical problems.
• History of providing B2B support to diverse customers.

Responsabilités

• Interact daily with customers to resolve product issues.
• Work with technical teams to improve support workflows.
• Assist in developing automations for team efficiency.

Connaissances

Problem-solving skills

Customer empathy

Interest in technical products

Ownership in solutions

Description du poste

Ashby is looking for a Product Support Specialist to join their remote support team. You'll play a key role in assisting customers with a broad and complex product, resolving technical issues, and collaborating with technical teams to enhance support workflows. This role requires strong problem-solving skills and a commitment to customer satisfaction. Competitive compensation ranges from €45.5K to €76.5K, along with unlimited PTO and various benefits.