Global Customer Success Manager – SaaS for Shipping

BuyCo; Marseille; On-site; EUR 42,000 - 65,000; Full time

Job summary

BuyCo, a fast-growing SaaS platform for container shipping, is hiring a Customer Success Manager to join the Operations team in Marseille. You will drive customer relationships, ensure adoption, and collaborate with Sales, Data & Product to align outcomes with business goals.

You will report to the COO and mentor a junior CSM, focusing on onboarding, renewals and expansions. The role is international in scope with a strong emphasis on cross-functional teamwork.

Qualifications

• Experience managing onboarding and renewals.
• Strong cross-functional collaboration with Sales, Data and Product.
• Ability to mentor junior team members.

Responsibilities

• Drive customer relationships and adoption to ensure value realization.
• Collaborate with Sales, Data & Product to align outcomes with business goals.
• Mentor a junior Customer Success Manager and support onboarding and renewals.

Skills

Customer Success

Onboarding

Renewals

Cross-functional teamwork

Job description

BuyCo, a fast-growing SaaS platform for container shipping, is hiring a Customer Success Manager to join the Operations team in Marseille. You will drive customer relationships, ensure adoption, and collaborate with Sales, Data & Product to align outcomes with business goals.

You will report to the COO and mentor a junior CSM, focusing on onboarding, renewals and expansions. The role is international in scope with a strong emphasis on cross-functional teamwork.