Client Retention & Solutions Specialist

Jobtailor; Chalon-sur-Saône; On-site; EUR 20,000 - 28,000; Full time

Job summary

Jobtailor in France is seeking an adaptable retention-support specialist to assist clients with contract cancellations and to propose suitable add-ons. You will identify needs, propose coverage options, and contact clients with overdue payments, handling sensitive situations with professionalism.

The role emphasizes a strong focus on service quality, interpersonal skills, and a willingness to learn, with no outbound sales canvassing involved.

Qualifications

• Must have a commercial mindset and enjoy challenges.
• Excellent interpersonal and customer-service orientation.
• Motivated and eager to learn new skills and products.
• Good computer skills and ability to handle sensitive or conflictual situations professionally.

Responsibilities

• Assist clients seeking contract cancellations and implement retention strategies.
• Identify client needs and propose suitable additional solutions or coverages.
• Contact clients with outstanding payments and recover amounts due with a service-minded approach.
• No outbound sales canvassing is required.

Skills

Commercial drive

Interpersonal skills

Customer-service orientation

Motivated

Eager to learn

Good computer skills

Conflict management

Job description

Jobtailor in France is seeking an adaptable retention-support specialist to assist clients with contract cancellations and to propose suitable add-ons. You will identify needs, propose coverage options, and contact clients with overdue payments, handling sensitive situations with professionalism.

The role emphasizes a strong focus on service quality, interpersonal skills, and a willingness to learn, with no outbound sales canvassing involved.