Remote BMC Helix ITSM & Workflow Analyst

Müller's Solutions; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Remote work

Résumé du poste

Müllers Solutions in France is seeking a knowledgeable BMC Helix Process & ITSM Analyst / Workflow Engineer to join our remote-enabled team. The role focuses on optimizing IT service management workflows and enhancing service delivery across client environments.

You will design and implement efficient workflows, gather requirements from stakeholders, and develop user documentation and training. Strong communication and problem-solving skills are essential in a fast-paced, distributed setting.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3-5 years of experience in IT service management, specifically with BMC Helix or similar ITSM platforms.
• Strong understanding of workflow design, process mapping, and optimization techniques.
• Proficient in analyzing business requirements and translating them into technical specifications.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Proven problem-solving skills and a proactive approach to identifying and resolving issues.
• Ability to work collaboratively in a remote, fast-paced, team-oriented environment.
• Certifications in ITIL or other ITSM methodologies are a plus.

Responsabilités

• Analyze existing processes and workflows within the BMC Helix ITSM platform to identify opportunities for improvement and optimization.
• Design and implement efficient workflows that streamline IT service management processes, enhancing overall productivity and service quality.
• Collaborate with stakeholders to gather requirements and ensure that solutions align with organizational needs and objectives.
• Conduct training sessions and develop comprehensive documentation to support users in effectively leveraging workflow tools.
• Monitor and evaluate the performance of implemented workflows, making adjustments and enhancements as necessary.
• Stay updated with the latest industry trends, technologies, and best practices related to ITSM and workflow management.

Connaissances

BMC Helix ITSM

ITSM platforms

Workflow design

Process mapping

Requirements analysis

Communication

Problem solving

Remote collaboration

Formation

Bachelor's degree in Computer Science / Information Systems

ITIL Certification (plus)

Description du poste

Müllers Solutions in France is seeking a knowledgeable BMC Helix Process & ITSM Analyst / Workflow Engineer to join our remote-enabled team. The role focuses on optimizing IT service management workflows and enhancing service delivery across client environments.

You will design and implement efficient workflows, gather requirements from stakeholders, and develop user documentation and training. Strong communication and problem-solving skills are essential in a fast-paced, distributed setting.