Remote Bilingual Guest Experience Specialist

The Flex; Lyon; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Performance-based incentives

Remote-first culture

Résumé du poste

The Flex is on a mission to revolutionize the rental industry, seeking a French-Speaking Customer Experience Specialist to join our dynamic team in Lyon. This role is pivotal, serving as the voice of The Flex, ensuring exceptional service for our guests and landlords from inquiry to check-out.

Ideal candidates exhibit fluency in French and English, possess customer service experience, and are adept at using technology to enhance user experience. Enjoy a flexible, remote-first work culture while contributing to a groundbreaking company.

Qualifications

• Fluency in French and English (written and spoken).
• Proven experience in customer service, ideally in hospitality or real estate.
• Strong organizational abilities and composure under pressure.

Responsabilités

• Respond promptly and professionally to guest and landlord inquiries.
• Guide guests through reservation, check-in, and check-out processes.
• Identify opportunities to enhance stays or strengthen relationships.

Connaissances

Fluency in French and English

Customer service experience

Excellent communication skills

Organizational abilities

Tech-savvy

Problem-solving mindset

Outils

Property Management System (PMS)

Customer Relationship Management (CRM)

Description du poste

The Flex is on a mission to revolutionize the rental industry, seeking a French-Speaking Customer Experience Specialist to join our dynamic team in Lyon. This role is pivotal, serving as the voice of The Flex, ensuring exceptional service for our guests and landlords from inquiry to check-out.

Ideal candidates exhibit fluency in French and English, possess customer service experience, and are adept at using technology to enhance user experience. Enjoy a flexible, remote-first work culture while contributing to a groundbreaking company.