French-Speaking Customer Experience Specialist (Relocation)

Cross Borders Talents; Nice; Sur place; EUR 13 000 - 16 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Transport support

Health insurance

Performance bonuses

Relocation assistance

Résumé du poste

Cross Borders Talents is seeking a bilingual Customer Experience Specialist to join its international team, with relocation support to Lisbon or Porto. You will be the first point of contact for customers via phone, chat, email, and social media, delivering helpful and friendly assistance.

Fluency in French and English, plus some customer support experience and tech-savviness, will help you thrive in a fast-paced, multicultural environment that values a positive, people-first mindset.

Qualifications

• Fluent in French and English.
• Some customer support experience (phone, email, or chat) is a plus.
• Tech-savvy and comfortable with problem solving.
• Ability to adapt tone to brands' voices.

Responsabilités

• Assist customers with orders, product information, and tech support via phone, chat, email, and social media.
• Adapt tone and style to match each brand's voice.
• Resolve complex issues with patience and empathy.
• Log cases and keep records accurate and organized.

Connaissances

Fluent French

Fluent English

Customer support experience

Tech-savvy

Description du poste

Cross Borders Talents is seeking a bilingual Customer Experience Specialist to join its international team, with relocation support to Lisbon or Porto. You will be the first point of contact for customers via phone, chat, email, and social media, delivering helpful and friendly assistance.

Fluency in French and English, plus some customer support experience and tech-savviness, will help you thrive in a fast-paced, multicultural environment that values a positive, people-first mindset.