PUDO Network Field Manager-Lyon-frequent travel required)

Cainiao; Mions; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Cainiao is seeking a field-focused Network Development professional in France to build and optimize a PUDO partner network across the region. You will drive onboarding, cadence with partners, and ensure service quality while scaling the network.

The role emphasizes autonomous field work, strong communication with partners, and collaboration with operations, support, and product teams to meet performance targets and brand standards.

Qualifications

• Experience in network management, retail, logistics, or franchise operations.
• Strong interpersonal and field-oriented mindset.
• Autonomous and proactive.
• Ability to manage multiple partners.
• Comfortable with digital tools.

Responsabilités

• Network Development: identify and recruit partners and ensure optimal coverage.
• Partner Management: build relationships, conduct field visits, support daily ops.
• Training: onboard partners and provide coaching on processes and tools.
• Performance & Quality: monitor KPIs and implement improvements.
• Internal Coordination: report insights and collaborate with ops, support, and product teams.

Connaissances

Network management

Retail & franchising

Logistics operations

Partner management

Digital tools

Description du poste

Main Mission

Reporting to the Network Team, you are responsible for developing, managing, and optimizing a network of Pick-Up & Drop-Off (PUDO) points within your assigned region.

You play a key role in scaling the network while ensuring operational excellence and partner satisfaction.

Key Responsibilities

Network Development

• Identify and recruit new PUDO partners (local shops, retailers)
• Lead onboarding and contract setup
• Ensure optimal network coverage in your area

Partner Management

• Build and maintain strong relationships with partners
• Conduct regular field visits
• Support partners in daily operations

Training

• Train new partners on processes and tools
• Provide continuous coaching and refresher training
• Ensure compliance with operational standards

Performance & Quality

• Monitor KPIs (parcel volume, service quality, SLAs, customer satisfaction)
• Identify improvement areas and implement action plans
• Ensure brand standards are met

Internal Coordination

• Report field insights and issues
• Collaborate with operations, support, and product teams

Job Requirement

Profile

• Experience in network management, retail, logistics, or franchise operations
• Strong interpersonal and field-oriented mindset
• Autonomous and proactive
• Ability to manage multiple partners
• Comfortable with digital tools

Key Skills

• Business development
• Network management
• Training & coaching
• Performance analysis
• Problem solving

Goals

• Rapidly scale a high-quality PUDO network
• Ensure strong partner engagement and satisfaction
• Drive operational excellence