Hub Manager-Rennes

Cainiao; Rennes; Sur place; EUR 80 000 - 120 000; Plein temps

Résumé du poste

Cainiao is seeking a Last Mile Hub Leader to manage and optimize hub and delivery operations across a defined region. The role covers on-the-road regional delivery management with DSP partners and under-the-roof hub operations including sorting, cross-dock, and dispatch.

This hands-on role focuses on execution, stability and continuous improvement. The candidate will lead Last Mile Supervisors, set KPIs, coordinate resources, and ensure regulatory and safety compliance across both scopes while

Qualifications

• Bachelor's degree in Logistics or related field.
• 3+ years in delivery operations or logistics.
• Proven leadership of diverse teams.
• Fluency in French and English.

Responsabilités

• Lead regional last-mile operations and manage DSP partners.
• Set and review regional KPIs; drive corrective actions.
• Oversee hub sorting, XL/L2L handling, cross-dock operations.
• Coordinate resource allocation and equipment for peak periods.
• Recruit, onboard, and develop hub and supervisor teams.
• Ensure compliance with safety and regulatory requirements.

Connaissances

Leadership

People management

Excel

Data analysis

Communication

Formation

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field

Outils

Delivery management systems

Description du poste

Role Summary

The Last Mile Hub Leader is responsible for managing and optimizing hub and delivery operations across a defined region.

The role has two distinct but linked scopes of responsibility: On-the-road (regional last-mile partner management through a team of Last Mile Supervisors) and Under-the-roof (hub-based sorting, XL/L2L handling, X-dock, DSP sorting/loading and dispatch). This is a hands‑on operational role reporting to the Head of Last Mile, focused on tactical execution, operational stability, and continuous improvement.

Key Responsibilities

Scope 1 — On the Road (Regional delivery operations Management)

• Manage last-mile delivery performance across the region via a team of Last Mile Supervisors who directly oversee Delivery Service Providers (DSPs) and field operations.

• Set regional delivery KPIs (on-time delivery, first-attempt success, failure rates), review supervisor scorecards, and drive corrective actions.

• Work with DSPs and supervisors on capacity planning, incident resolution and continuous improvement initiatives.

• Act as primary escalation point for complex field issues requiring cross-hub or partner coordination.

• Ensure partner compliance with contractual SLAs, safety standards and company processes.

Scope 2 — Under the Roof (Hub Operations & X-dock)

• Oversee hub-based sorting and handling activities including XL parcels, L2L flows and cross‑dock operations to ensure efficient inbound/outbound throughput.

• Manage DSP sorting and loading activities at the hub (volume sorting, wave dispatch) and enforce SOPs for wave dispatch operations.

• Monitor hub KPIs and UTR process efficiency

• Coordinate resource allocation, layout and equipment needs to optimize throughput during peaks and disruptions.

Shared Responsibilities

• People Leadership & HR: Recruit, onboard, develop and retain hub and supervisor teams in partnership with HR and temp agencies; conduct performance reviews and coaching.

• Process Optimization & Quality Control: Identify bottlenecks across both scopes, implement SOPs, and run continuous improvement projects to reduce cost and improve service.

• Stakeholder Coordination: Liaise with regional ops, planning, finance, HR and temp agencies for forecasting, staffing and budget alignment; represent the hub in cross‑functional meetings.

• Compliance & Risk Management: Ensure adherence to labor laws, safety protocols and regulatory requirements; prepare and execute contingency plans for disruptions.

Key Qualifications

• Education:Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus).

• Experience:
  • At least 3 years of experience in delivery operations, logistics, or supply chain management in a supervisory or managerial capacity.
  • Proven success in managing daily operational workflows and leading diverse teams.
• Skills:
  • Strong leadership and people management skills with a hands‑on approach.
  • Excellent organizational and problem‑solving abilities.
  • Proficiency in delivery management systems and data analysis tools.
  • Demonstrates proficiency in Excel and strong analytical thinking skills to interpret data, solve problems, and data‑driven decision‑making
  • Proactive and Results‑Oriented: Demonstrates the ability to anticipate issues, and take proactive steps to achieve operational goals.
  • Ability to Collaborate with teams to evaluate existing processes and lead efforts to continuisly improve performance
  • Good communication skills, with fluency in French and English (mandatory).
• Other Requirements:
  • Availability to work flexible hours, including weekends or holidays, based on operational needs.
  • Familiarity with regional logistics networks and regulatory requirements.